AutoNation Chevrolet Laurel
Laurel, MD
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# Summary The dealership consistently receives praise for its salespeople's professionalism, transparency, and attentiveness to customer needs, with multiple buyers highlighting smooth purchasing experiences and personalized service. However, one customer reported significant issues with post-purchase vehicle registration, citing poor follow-up communication and unresolved problems despite multiple contact attempts.
This place was an absolute dream. I came in after my car had just died, completely lost and unsure of what to do — I just knew I needed another vehicle. I was discouraged going in, not even sure if getting a car at this point was realistic for me. But from the moment I met Xavier, Lorenzo, and Christopher on my first visit, they were kind, patient in just letting me look around to see what I'd be interested in. I decided on a car, but it wasn't available when I came back the second day. Another member of their team stepped up and was determined to find something I'd love. He picked out the most PERFECTTT car for me — I was shocked, because originally I considered a 2018 and they picked out a new 2026 in my budget! I absolutely loved it. The entire team was focused on making sure I left with a car & something that I loved. Xavier was an OUTSTANDING salesperson, and the whole staff were rockstars from start to finish! After feeling so defeated, they made the entire process so smooth & they worked with me every step of the way!
They had my exact brand new car i wanted. They made sure I got the best APR and made sure my insurance got updated before I left. They cleaned my car up as well while I was doing my paperwork. They were friendly and helpful. I recommend them to anyone. This is my 3rd new vehicle I have bought in that location.
Where are my tags?! Everyone was wonderful during the purchasing process. So wonderful that they did not put in the request for registration of my vehicle! 60 days later no tags! When I call I’m told someone will get back to you but no one does. The simple solution is to extend the temp tags and actually request registration from the MVA but all I’m getting is a run around. I purchased two vehicles from this dealer 60 days ago and was planning to purchase another one in the March and I still will but it won’t be from this dealer. Update I purchased the tags myself and now Im waiting for a refund from the dealer.
Absolutely loved working with Richard. Made the experience enjoyable. No hidden tricks, very open honest and transparent. One of the best car buying experiences I've ever had. Go to Richard for your next vehicle!!!!!
I wanted to take a moment to express my sincere appreciation for the wonderful experience I had purchasing my new Chevy Equinox EV last Tuesday. Andrew Bucien, thank you for your professionalism and patience. You made the entire process transparent and stress-free, which I truly appreciated. I felt comfortable and well-informed, never pressured. I also wanted to thank the finance team for making the paperwork smooth and easy. I am loving the new car and will definitely recommend AutoNation Chevrolet Laurel, to my friends and family.
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