AutoNation Chevrolet West Colonial

Horrible experience getting service. I called days ahead to schedule service. I was told it would only be a couple hours wait. When I arrived they said they would need the car overnight for repair. I left my car overnight and paid for uber back home just for them to tell me (24 hours later) that they didn’t have the part and that I need to reschedule a couple weeks out. Came back to get my car and it was covered in bird poop (I had paid for a car wash the day before) I’m out of $50 for uber and car wash and my car is in worse shape than when I sent it. I am NOT a happy customer at all. Called to try and resolve it before leaving a review and I was told Randy the manager would give me a call back. I never got a call. This is unacceptable.

My wife and I decided to go to AutoNation Chevrolet as we were wanting to look at SUV’s. We were not expecting to buy at all but were open to if the right deal fell on our lap. Our Sales associate Arturo Bermudez greeted my family and I as soon as we parked and got out the car. He was very respectful and I appreciated that right away he asked us if we needed any help. He proceeded to walk the entire lot with us showing us different SUV’s while asking us questions to gauge what exactly we were looking for and what was most important to us. He didn’t try pushing us into anything and if there was something he didn’t know he went and got the answer for us right away. When we became increasingly interested in this grand wagoneer he proceeded to get all the information he could on the vehicle for us. Again not pushing us to buy but intently asking us the right questions that helped us make the right decision and ultimately want us to run the numbers. Arturo and the finance manager are the nicest car salesmen I’ve ever come across in my life. I’ve bought brand new cars I’ve bought used cars and Arturo and his finance manager by far were the best I’ve ever done Buisness with. Buying a car can be stressful and what adds to the stress is always pushy sales guys trying to push you into something. We were never forced or pushed the whole thing felt organic. My wife and I told them a specific number it would take as far as monthly payments to get us to walk out the door and they exceeded tht number and gave us a better rate then even we expected we asked about additional warranty and gap insurance on the vehicle and they made it happen. Every need was met as the finance guy called the bank on our behalf and made it happen. Never have I bought a car where I felt like for once the sales guys were on MY side it’s always felt the opposite when buying vehicles and Arturo and his finance manger (can’t remember his name) were in fact doing everything in their power to meet my wife and I needs that it became apparent to us no way were we not walking out with this vehicle. The whole experience was as pleasant as you cld ask for. Arturo engaged with my children who are 6, 3 and 10 months making them feel comfortable, I can’t speak enough about how great my buying experience was. I’m definitely going to be upgrading my truck by the end of this year and my Buisness will definitely be coming back to autonation Chevrolet West colonial. I highly recommend this dealership as it’s very apparent to me they look out for your best interests without being pushy and prioritize comfortability in your buying experience.

When you purchase a vehicle, make sure you go to DAVID ESPINOZA—he is excellent! He took care to give me the best deal and is very fair and a pleasure to work with. The procedure was very smooth and effective. I am extremely happy with my new Chevy Colorado 🛻

I recently purchased a Chevrolet Traverse from AutoNation, and I cannot say enough good things about my experience with Santiago. From the very beginning, Santiago provided exceptional customer service. He was professional, patient, attentive, and genuinely interested in helping me find the right vehicle for my family’s needs. What impressed me the most was his extensive knowledge of cars. He took the time to thoroughly explain every feature of the Chevrolet Traverse, answer all of my questions, and make sure I felt comfortable and confident with my purchase. At no point did I feel pressured; instead, I felt guided by someone who truly understands the automotive industry and cares about his customers. As a Spanish speaker, one of the most valuable aspects of this experience was Santiago’s fluent Spanish. Being able to communicate in my native language made the entire process much easier and more comfortable. He explained every detail clearly, helped me understand all the options available, and ensured that there were no misunderstandings throughout the transaction. Santiago went above and beyond to make the car-buying experience smooth, transparent, and enjoyable. His professionalism, expertise, honesty, and outstanding customer service are exactly what every customer hopes to find when purchasing a vehicle. If you are considering buying a car from AutoNation, I highly recommend asking for Santiago. He is a true asset to the company and one of the best automotive sales professionals I have ever worked with. Thank you, Santiago, for your incredible assistance and for making this purchase such a positive experience!

Super pleased with the very professional and warm treatment from the entire staff. Especially my salesman Alfredo and the finance manager Sergio, who made me feel like part of the family with incredible respect. I am very happy with my new purchase. Thank you very much!