AutoNation Chrysler Dodge Jeep RAM North Phoenix
Phoenix, AZ
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Experiences at this dealership are highly variable, with customers praising individual staff members like Anthony, Justin, and Max for exceptional service during sales and repairs, while others report poor post-purchase follow-up and unresponsive management when issues arise. Service department efficiency and willingness to accommodate customer needs stand out as strengths, though customer satisfaction appears heavily dependent on which employees handle their transaction.
Original purchase experience was good, love the new ride. However they goofed up my registration. I called back for two days, left messages. No return calls. Finally found Van's number in finance. He ignored me all day. At the end of the day, I asked him if you can't help me, can you put me in touch with someone else who can? He said, if you don't like it, call the main number or your salesperson and ghosted me. Classic example of a dealership who will do anything to get your business. But once they have the check your on your own. I had to fix my registration at the DMV.
The amazing Anthony was just that- amazing! I felt completely comfortable dropping my car off. Max Nava (from parts) and Anthony helped me secure a hard to find recall part for my car regarding the side curtain airbags. I have little kids and so this recall was important to us. Max helped me with the part and Anthony did a terrific job installing. Communication was top notch. Trust built quickly and we will be back for all service needs for the cars and will be the first place we visit when we need a new car because of Max and Anthony. Thank you!!!
I had an excellent experience with Auto Nation, especially with Justin. He helped us with a trade in, and the entire process was smooth and professional from beginning to end. Justin was knowledgeable, honest, and very helpful, answering all our questions and making sure everything was handled correctly. It’s not always easy to find someone trustworthy when buying a vehicle, but Justin made us feel confident in our purchase. We truly appreciate the great service and highly recommend him and Auto Nation to anyone looking for a vehicle. Thank you, Justin! Also thanks to his manger and the finance person they were also very helpful and nice!
You know, I was dreading bringing my truck in for service expecting to be told I’m going to need to leave my truck a few days for a ABS system update and tailgate latch recall. Long story short, I was in and out under an hour with all recalls fixed. Genuinely thank you. Sincerely, not much stresses me out but the thought of having to leave my truck somewhere absolutely does and you all are amazing so thank you for knocking it out of the park and getting me on the road quickly.
Was a little concerned working the deal from afar but I was able to do everything thru their internet department and was very easy and straightforward. They even delivered the Jeep to my home a few hours away. Great communication and service!
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