AutoNation Chrysler Dodge Jeep RAM Roseville

Extremely disappointing experience with AutoNation Ram Roseville. I purchased a 2020 Ram 1500 Laramie and specifically asked about the inspection and condition because I’ve had bad experiences buying used vehicles in the past. I was told everything was good. At no point during the sales process was I verbally informed that factory equipment had been removed. After the purchase, I discovered the truck was originally equipped (per VIN) with power-folding mirrors but was sold with non-power-folding mirrors instead. This was later confirmed by Ram service. Initially, the dealership treated this as a valid issue, inspected the truck, and even submitted it for warranty approval. Only later did the story change. I was then told this downgrade was “fully disclosed” in paperwork. However, I was never shown, walked through, or verbally made aware of this during the sale. When I asked about the inspection before buying, nothing about a downgrade affecting trim or value was explained. The final straw was being told my truck was ready for pickup, driving back to the dealership, and finding the truck still taken apart and not ready, wasting my time and gas. While the service manager and assistant general manager were understanding and tried to help, all attempts to resolve the issue were blocked by the general manager. This experience reflects a serious lack of transparency, poor communication, and an unwillingness to take responsibility. I would not recommend buying a used vehicle here unless you are prepared to comb through every document yourself and question everything.

Brought my 2024 Jeep Gladiator in for warranty repair. Daniel the service advisor, and Brian the service manager both went above and beyond in resolving my Gladiator's warranty problems. Both communicated, keeping me posted on my vehicle's progress. The tech sent me videos documenting the problems. Brian went to bat for me with the Jeep factory representatives. The work that was done seems to be of good quality. So while my Jeep Gladiator has had a lot of problems in its first 12,000 miles, the Service department at Autonation Roseville Jeep has been top notch to work with. I really appreciate their care, concern and making me feel as if my voice is heard.

I had a great experience working with Samir. He was straightforward, communicative, and made the entire process feel smooth and efficient. I really appreciated how respectful and professional he was throughout, and there was no pressure or unnecessary back-and-forth. I came in well-informed, knew exactly what I was looking for, and didn’t need a lot of hand-holding. Samir respected that, communicated clearly, and kept things moving without trying to oversell or complicate the process. I ended up purchasing a clean, one-owner trade-in that was exactly what I wanted, and everything from my first email through purchase to driving the care home was 2.5 hours. As a woman, I also appreciated how respectful the experience was. There were no assumptions or condescending moments, just straightforward and professional communication. Even after the sale, Samir followed through on a small interior repair at no cost, and it turned out perfect. While I waited for the repair, they gave me a donut. That level of service really stood out. Overall, a very positive experience, and I would absolutely work with Samir again. (I was not asked in any way to write a review of my experience)

Way back in January, 2026, I purchased my 2023 Tesla Model Y from this great dealership. Amani Gwinn was my fabulous salesperson. I am 69 years old and have purchased and sold many cars in my lifetime. This experience was by far the easiest and most pleasant. Even though this is a Dodge dealership, Amani walked me through all of the Tesla features, asked me if I wanted to take it on a test drive on the freeway (which I did), and followed up a few days after I made the purchase to ask if I had any questions. She also texted me on my birthday to wish me “Happy Birthday” and to, once again, ask me if I had any questions. I have been remiss in replying because my work schedule has been so busy and because I don’t have any questions. The Tesla is fabulous, I could not have dreamed of a better sales and post sales experience. Thank you so much!

Many thanks to Klaus Tafta of AutoNation CDJR Roseville, where I bought a magnificent new 2024 Jeep Gladiator. Klaus worked with me for many hours reviewing and comparing my various jeep options. I was used to driving a Ford F150 so I went for the Gladiator which had so many bells and whistles and marked down $13K for the fall sale. He is adding a running boards and linking the truck bed. The running boards were complimentary!! This is service like I have not known in California. I bought my truck in Colorado. My Gladiator and I are looking forward to some wonderful trips together including going back to Last Dollar Road just outside Telluride, CO. That's one of the true tests for great jeeps. Many thanks to Klaus Tafta and AutoNation CDJR Roseville. I have included photos of the other Jeeps I was considering. From a very satisfied customer, Bernadette