AutoNation Ford Amherst
Amherst, OH
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# Summary Patrons consistently praise the dealership for its transparent pricing, attentive customer service, and salespeople who listen to customer needs without applying pressure. Staff members are noted for their knowledge, thoroughness in explaining vehicle details, and willingness to go above and beyond, such as providing complimentary vehicle services and accommodating customer preferences throughout the purchasing process.
Autonation Ford was fantastic to work with for our vehicle purchase. We bought a used vehicle and it was immaculate inside and out. It had been serviced, fully detailed, and there was zero sales pressure to hurry up a decision. They were able to answer every question we had pertaining to the vehicle and provided a car fax report for it as well. My husband had mentioned jokingly about the least they could do was fill it up with gas, and sure enough, while we were signing the paperwork, they had gone out and filled it up and started us out with a full tank of gas! That was unexpected, awesome and so appreciated!! We worked with John Barcia and he listened to us, responded to our inquiry and communicated with me via my preferred means. Little things like that show you that they are paying attention to the details. Bottom line, we love our new car, and Autonation just got new customers for our next car. If you want a dealership that is transparent in their pricing, dealings, and listens and genuinely wants to help, then go to Autonation. They are fantastic and have excellent customer service.
We worked with Jeff Wells when we purchased our Ford Explorer. He was kind and caring making sure we understood everything and let us take time to make our decision. Would definitely recommend Jeff and AutoNation.
My husband and I bought a car for our son this week from Sean S. Sean was a pleasure to work with. He was extremely knowledgeable, kept us informed during the entire process and knew that safety of the car was our top priority. Sean went above and beyond for us and because of this experience we will absolutely come back to work with Sean in the future. Thank you Sean for the stellar customer service.
When I stopped by the dealership on a Sunday afternoon (forgetting it was the last day of the month) I never thought I would drive away in my brand new Bronco after multiple tries and still having too much negative in my Bronco Sport with other dealers (loved her by the way10/10 recommend) From sales to Finance and the GM they heard what I was saying and what I wanted and then they delivered!
I recently purchased a Dodge Durango from AutoNation Ford Amherst and had an excellent buying and trade-in experience. Jesse Hernandez, Jr, my sales guy, made the purchasing of this vehicle stress-free. He was honest, kind, and offered excellent communication skills (without any pressure). In addition, Marquan made the purchasing paperwork process straightforward and transparent. I highly recommend them if you are looking for a great car buying experience.
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