AutoNation Ford Burleson

The entire team was fantastic to work with. Kimberly was extremely helpful with my inital discussions online and also for setting up the visit, she answered any questions I had quickly and accurately. She also made sure to follow up with me a couple days after the purchase which made me feel like they truly cared about me beyond just the transaction. The rest of the team was a pleasure to work with as well. Greg was very fair as we evaluated my trade in and made sure to put together a great all around offer. 10/10 experience with the team.

I don’t want to take up too much of your time or write an overly long review, but I really want to share my experience with AutoNation Ford Burleson in more detail. Before coming here, I visited several dealerships, but nowhere did I receive the level of attention and care that I found here. At most dealerships, employees fight for your attention only while you’re walking through the door, but after that, the manager who greeted you usually does very little. At AutoNation Ford Burleson, however, I truly understood what customer service is supposed to look like. I was greeted very warmly and immediately introduced to the employee I had spoken with on the phone. Within five minutes, they handed me the keys to a car and simply said: “Where would you like to drive?” For me, that was a huge difference compared to other dealerships. I wanted a new car, but I wasn’t completely sure what exactly I was looking for. When I visit a dealership, I want someone to help guide me toward vehicles that actually fit my needs and preferences. Instead, at other dealerships everything started with endless questions, entering information into computers, filling out forms and applications, but with almost no real effort to help me choose a vehicle. At AutoNation Ford Burleson, within just five minutes of arriving, I was already test-driving a car that didn’t just meet my expectations — it exceeded them in every way. I especially want to recognize the amazing work of Sunni. English is not my first language — my native language is Russian — and I fully understand that my English is far from perfect. But despite that, I felt completely comfortable. The entire dealership has an incredibly welcoming atmosphere, almost like being part of one large and friendly family. I also spoke with the manager, and during my next visit I purchased the vehicle. But my experience with AutoNation Ford Burleson didn’t end there. I purchased a used vehicle, and there were no visible issues at the dealership. However, after leaving, I discovered that the rearview mirror had been damaged. I contacted Sunni, and I was immediately told I could come in whenever it was convenient for me. That was another huge difference compared to other dealerships, which always try to force customers into very specific appointment times that I simply cannot guarantee because of my work schedule. When I arrived, it took less than five minutes for them to inspect my vehicle and order a replacement mirror. When I asked how much it would cost, they told me they would take care of everything at their own expense. For me, this was honestly shocking. In my home country, once you leave the dealership — whether the car is new or used — any problem you face afterward immediately becomes your responsibility. Now, after driving the car for two weeks, I’m still extremely happy with it and deeply grateful to this dealership for their honest and high-quality work, for the way they genuinely care about customers, show patience, respond to concerns, and don’t immediately bury you in paperwork the moment you walk in. At the moment, I still have one additional issue involving a creaking sound when opening the trunk and the sunroof. I mentioned it while they were replacing the mirror, and once again they told me I could come in and they would take care of it. I want to sincerely thank the entire team for their work. Thanks to this dealership, I finally understood what truly great customer service looks like. This is absolutely the place I will return to when I decide to purchase my next vehicle, and it is definitely the place I will recommend to all my friends and family!

Craig at Burleson Ford AutoNation made my first car-buying experience easy and straightforward. He listened to my goals, addressed my concerns, and was honest about pricing… no haggling or games. It felt like he had my best interest in mind, which is hard to come by in car sales. I’ll definitely recommend Craig and Burleson Ford AutoNation to anyone looking for a new car in the future. I absolutely LOVE my new Ford Bronco!!

Kimberly at burleson Ford has made our purchasing of personal and company vehicles the best experience that we have ever had. Seamless process and super efficient with our time. On vehicle number 5 with Kimberly in one year and well back for more before the year ends.

Horrible experience from start to finish. Leading up to my appointment, I was given multiple increasing quotes, only for the final bill to be $114 higher than expected with no clear explanation besides "no one should've quoted you that". They claimed they "topped off the fluids," which was not done and to make matters worse, my power steering fluid was overfilled. That alone raises serious concerns about attention to detail. The oil itself also seemed questionable as to whether it was 100% new after checking it to ensure it actually contained oil. Before the service, my truck displayed service notifications for both an oil change and an engine air filter. Despite this, I was told "everything looks great." No mention of the air filter, tires, or (alignment issues - a problem that already existed when I purchased the truck as "certified") and am still dealing with. I ended up replacing the engine air filter myself and will take my business elsewhere for tires and alignment. To top it off, I was told my brakes were "great" with "lots of pad left," which has now prompted me to get a second opinion immediately. When basic inspections feel unreliable, trust is gone. Save yourself the time and frustration--look elsewhere. *Attached is the cost of my last oil change and the 2nd quote I received of around $160. 1st one by phone was $90 and the final bill was $204!