AutoNation Ford Gulf Freeway
Houston, TX
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# Summary The dealership receives praise for individual salespeople who provide helpful, pressure-free service and secure competitive deals for customers, though the sales process frequently involves unexpectedly long wait times and administrative inefficiencies that frustrate buyers even when they are satisfied with their final purchase. Experiences vary significantly depending on the salesperson assigned, with some customers highlighting exceptional service while others note concerns about trade-in valuations and unnecessarily complicated financing procedures.
I got the exact F-150 Lariat truck with all the options I wanted. I was an out of state buyer and started the process online. Rigoberto was a wonderful Salesman and without him, this deal may have never happened. Thank You Rigo!!! Not impressed with the business office representative I worked with as I was expecting to work with a different person who I had been dealing with online. After wasting hours in the F&I office with this guy I finally signed the papers with the original numbers I agreed to online. Bottom Line is I got the exact truck I wanted at the agreed to price online. Just some wasted hours at the dealership trying to pick it up and hit the road.
While I did feel I got a good price for the vehicle, I feel I got stiffed on my trade. But the reason for the 3 stars is because of time and convenience. I had already worked out 95% of the deal before stepping foot in the door yet it still took 6 hours. SMH..then requested after handing them a pre-approval letter from the bank request me to go get a cashiers check and bring it back?? Then had to take a day off of work to finance through them 2 days later to finish the deal that took from 9am to 7pm just to refinance with my bank. It should not be this hard to purchase a vehicle with good credit. Do better Autonation Ford! I am enjoying my car hence the 3 stars
I had a great experience at the dealership. I was honestly pretty nervous going in because I’m only 20 and don’t know a lot about buying cars, so I was worried about getting taken advantage of. Paul Jones helped me through the whole process and made everything straightforward. He answered my questions, didn’t pressure me, and I really felt like he had my best interests in mind. Within a couple of hours of walking in, he helped me get into the car I actually wanted. The whole process was much easier than I expected. I’d definitely recommend asking for Paul Jones if you go there.
I had a great experience with AutoNation Ford. I found the truck I wanted and reached out. Jose Viera was quick to follow up with me, answer all my questions and he fought to get me the best deal possible. Everyone from the finance guy to Jose was professional and helpful. I'd recommend this dealership and I'd buy from them again.
I seriously cannot say enough good things about this dealership. Devin who sold us our vehicle and Hugo the finance manager are complete rockstars! They made our buying experience exceptional!! Gave us an amazing deal on a brand new vehicle with an amazing warranty and even better financing then originally quoted. You can tell they go above any beyond for their customers.
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