AutoNation Ford Katy

I had a great experience purchasing my new Ford F-150. The entire process was smooth, straightforward, and stress-free. A special thanks to Roman Grigorchuk for his professionalism, honesty, and excellent customer service. He took the time to answer all my questions, explained everything clearly, and made sure I got the right truck for my needs. I never felt pressured, and the whole team was friendly and helpful from start to finish. If you’re looking for a new Ford, I highly recommend asking for Roman Grigorchuk. Thank you for making this such a positive buying experience!

Where to start… my husband had found a car online and spoke to Elena about getting a Honda Accord he wanted, we came and filled out paperwork for the vehicle. The finance team were trying to “work a deal” and I was told I was approved, Elena assured me that the Pre-Owned Vehicle would be taken care of because the rims needed work as well as the front grill. We signed the paperwork after being there for several hours. We were told to let the finance company that we had the car and they would call us to pick the car up once it was “fixed”. I ended up being told that they would not replace the front grill because they “reduced” the price of the car and it was “as is”. Later I got the call from the Finance Company and they told I had the wrong ss# and because they messed up the paperwork so they dropped the deal and I was told to come back and return the vehicle to Autonation after having the car for a couple of days. They ran my credit not only once but three times in order to work a deal out and they ended up charging me regular price not the “reduced” price for the vehicle. We were guaranteed a full tank of gas and when we came back to get it we were told the system was down and couldn’t do it. Here we are a week out and the brakes are grinding and malfunctioning. I called Elena back because it’s only been a week, and was told I didn’t have a warranty and they couldn’t fix it. I was told they would call me back and was given the run around for several days. After being frustrated my husband shows up to Autonation and was told the warranty didn’t cover brakes and we had to fix it ourselves. This is absolutely the worst car buying experience I’ve ever experienced! I was going to refer my daughter to get a BMW from Elena and since I have been getting nothing but a run around and no help I definitely will not be sending her there.

I had the best experience going to Auto Nation Katy - my sales person Ellena was the absolute best. She meet every expectation I had and knew exactly what I wanted. I live on the opposite side of town and would drive all the way to the Katy location if I ever needed another vehicle because Ellena made this whole car buying experience so easy. Please ask for Ellena if your ever in need of a new vehicle and are in the Katy area....even if your not is worth the drive.

Awesome dudes here! I worked with Draeton and Trevor, to purchase a used Nissan Rogue. I drove three cars, in the rain, and these guys were very friendly, patient, and did an excellent job! I hoghly recommend either of them if you're shopping for a new Ford or used car. Shout out to the sale manager for working with me on the trade and the finance guys for being easy to work with as well! Great group of sales folks working here 👊

Their service department needs better tech and quality control. My husband brought his new truck in for the first oil change, the tech did not screw the filter tightly and caused oil leak everywhere in the garage at his job. The advisor admitted that when we took it back the next day. Not only that, I got a used 2020 Mazda cx9 from this Katy Ford. It was from another Autonation, but they wanted to sell it so they agreed to fix the issues ( car was in an accident previously). The service dept fixed some but not all issues. The car plastic seal fell off on the freeway because it was not fixed right. I later paid out of pocket to fix it at a different body shop, cancelled their extended warranty because they kept referring me to use it and take it to the Mazda dealership to fix, when deductible at Autonation is $150 vs. $400 at Mazda. (Their extended warranty takes 6-8 weeks to cancel by the way). On top of that, the service department misplaced a door handle cover (took them another 2 weeks until they agreed to replace it). They also did not check the windows to make sure they all work properly. It turned out the front passenger window did not work, the motor was in the glove box. Then they installed it but did not program it so it didn’t work right. All of these issues could have been avoided if their service department care enough to do a throughout check before deliver a new purchased car to the customer. The sales person also should check the car before calling the customer in to make sure the issues are indeed taken care of. I had to wait 3 weeks to get the initial issues fixed, then had to go back and forth another 4 times just for the other miscellaneous issues due to their carelessness. I gave them some grace and not leaving a bad review after my recent experience with the Mazda purchase until the oil leak happened yesterday. Im sure they dont care about losing our business but at least other potential buyers will see this and be warned!