AutoNation Ford Wolfchase

Shannon Mayes was an excellent salesperson. She listened to me, wasn’t pushy, and found the perfect vehicle for me to meet my needs. She even shared my excitement. Also, I walked in with pre-approvals from 2 banks and PT was able to get me a much better deal. If you’re looking for a new/used vehicle, I highly recommend Shannon at AutoNation. Posted by the proud owner of a new Ford Bronco

My family and I are very pleased with Gregory Hall(Salesman) and there Team. We went out to the dealership just for looking without the expectation to buy a new car. Gregory understood my vision and perspective, He was really professional and didn’t try to push us to get the car, that’s something that I love about him! I recommend Gregory for future sales purposes if you ever go to there dealership

This review is being left due to repeated misrepresentation, inconsistent pricing, and a complete lack of technical clarity by service advisor Edward and his manager Jon at AutoNation Ford. Edward initially stated that technicians had already located the issue, sent a photo of the damaged wire, and provided a repair quote. The issue was described as a “fuel pump wiring problem,” which reasonably implies the rear fuel pump harness located above the fuel pump assembly. When I asked a basic and necessary follow-up question—where exactly is this wire located and does the fuel tank need to be dropped—Edward responded: “I don’t know, it could be in the front because these cars have two fuel pumps.” This response is unacceptable. If the problem had already been found, photographed, and priced, there should be zero uncertainty about its location. You cannot claim the issue is confirmed and then guess where it might be. For clarity (which the dealership failed to provide): • The wire shown in their own photo is part of a fuel rail pigtail harness • A fuel rail pigtail is not the fuel pump harness • The component at the front of the engine is a high-pressure fuel pump, which is a separate, clearly named part • The wiring shown was not located on the high-pressure fuel pump or its harness If the dealership intended to reference the high-pressure fuel pump, it should have been explicitly named. Instead, vague terminology was used that misrepresented the repair and confused the scope of work. Even after I clarified that the fuel pump harness is located at the rear of the vehicle above the fuel pump assembly, the explanation continued to shift instead of being corrected. Additionally, I was told the damage was caused by an animal “nibbling” one single wire. This explanation does not align with real rodent damage. Rodents do not chew one wire and stop. Actual rodent damage leaves multiple bite marks, damaged insulation, debris, and surrounding disturbance—none of which were present. The explanation appeared speculative rather than diagnostic. Pricing was also inconsistent: • I was emailed a quote for $700.60 • When I requested a printed invoice in person, the total changed to $744.58 • No explanation was provided for the increase At no point were Edward or Jon able to provide: • A clear, accurate written job description • A consistent explanation of the repair location • Justification for labor charges • Or an explanation for the price discrepancy A Ford-certified technician outside this dealership confirmed that the terminology and explanation provided were inaccurate and misleading. This experience reflects either serious incompetence or intentional vagueness designed to push an inflated repair. Customers should not have to correct dealership staff on basic component identification or chase contradictions in diagnosis and pricing. This review is being documented for visibility to AutoNation corporate, consumer protection agencies, and future customers. I strongly recommend avoiding this service department if you value transparency, technical competence, and honest billing.

I brought my expedition in because of noises in the ceiling and the back of my brand new expedition. This is the second time I brought it in for the same problem Each time I left the vehicle for a week This time they were kind enough to give me a loaner car After I pick the vehicle up, I’m still hearing rattling in the back, not as bad as it was It’s sad to know that I buy several vehicles from the same dealership that cost many thousands of dollars because vehicle vehicles are not cheap And I can’t get the dealership to figure out how to fix this vehicle and they tell me it’s all good I am not happy at all This is not the first expedition I’ve owned. This is the first one that I’ve had all this rattling noise. I’ve had it almost a year now I’m a very busy person. I expected the dealership to take care of this problem. I guess I’m going to have to seek a new dealership to find out what the problem is and fix it

I bought a 2024 Mustang Dark Horse here and my experience was terrible. To start, the delivery inspection and assembly was never completed. The shipping blocks on the front suspension were never removed by this dealer like they should have been and since I didn't know, they ended up damaging the struts before I realized what was going on. They also didn't bother installing the aero pieces on the front bumper that's part of the PDI, and I didn't know until my local dealer told me they were missing. There was a missing panel on the trunk latch I had to purchase from Ford and install myself. The tech that drilled the holes to put the temporary tag had his drill slip and took a gouge out of my rear bumper, and the dealer refused to fix it and instead blamed it on me. They found that the battery was dead while I was filling out paper work and decided to replace it, but they didn't bother putting the cosmetic battery cover panel back on. I had to purchase one myself, as well as source the clips to install it. I can't even imagine what all other damage/missing items I have on the car due to this dealer's incompetence. If I would have known, I definitely would have bought my car elsewhere. The staff was extremely rude when I tried to give them a chance to solve these problems, and that is completely unacceptable. My only compliment is that my salesman was very nice and accommodating.