AutoNation Toyota Libertyville
Libertyville, IL
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# Summary The dealership receives praise for knowledgeable and personable sales and service staff who prioritize customer satisfaction and transparent communication. However, one customer reported significant frustration with inaccurate phone information about vehicle availability and pricing, resulting in a wasted trip and unmet expectations.
Lukas was terrific to work with. Helped my daughter select a car that will take her through college and into adulthood. He was pleasant, fair and honest. Highly recommend.
Clean showroom and nice people! I was very happy with all my interactions with Richard(salesman). I found him kind, trustworthy and easy to work with and he tried to make what can be a stressful process pretty delightful. While I originally went to this dealership to test drive an suv that ended up not being there when I arrived, Richard quickly apologized and worked to find something similar. A vehicle that ended up being what I hoped for all along. I did have a small issue also with bill of sale from a different department thus why I can’t give 5 stars but it was fixed with some persistence and the rest of the buying process went very smoothly. And boy do I love my new car! Thanks Richard for all your knowledge, patience, and for leading me to this beauty and helping me learn how to use all the bells and whistles!!
I would give a negative rating if that were possible. I drove 45 minutes based on what I was told over the phone. They assured me the car was available and asked me to come in so they could confirm everything. I also clearly stated that I was not willing to pay full sticker price. During the call, I confirmed that I was looking for a deal at 5% below MSRP, plus tax and title. When I arrived at the dealership, I was told they did not actually have the car. Instead, they said they could order one, but only at full sticker price plus tax, title, and other fees. I was very disappointed to find that the information I was given over the phone was inaccurate. Promising that a vehicle is available when it is not, and then refusing to discuss the pricing that was previously discussed, wasted my time and a 45-minute drive.
We had a great experience working with Baska. He was an excellent car salesman—kind, patient, and very calm throughout the entire process. He took the time to answer our questions and made everything feel easy and pressure-free. We ended up purchasing a 2012 Toyota Camry Hybrid, and we’re really happy with it. If you’re looking for someone honest and easy to work with, we highly recommend asking for Baska!
I had an excellent experience with the service department at this dealership. Jacky was very professional, friendly, and kept me updated throughout the entire process. She explained everything clearly, completed the work in a timely manner, and made sure my car was taken care of properly. It's hard to find honest and reliable customer service these days, but this team truly went above and beyond. I really appreciate her attention to detail and great communication. Highly recommend this service department to anyone looking for trustworthy and efficient car care! Thank you Jacky, your the BEST!
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