Used Car Dealer

AutoNation USA Henderson

Henderson, NV

4.5(2,226 Google reviews)

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Google Reviews

# Summary The dealership receives overwhelming praise from most customers who highlight efficient service, knowledgeable staff members like Ricardo and Victor, and a seamless buying or selling experience. However, one customer reported a significantly negative experience involving a defective vehicle with engine problems, poor post-sale communication, and documentation errors that created substantial stress and financial concerns.

Richard4 weeks ago

My experience with the store has been amazing twice now on my second visit. I got a second vehicle for my wife and she absolutely loved it and we were in and out within a timely manner. Ricardo was great and the finance team did exactly what we needed to do to get a deal done. Will absolutely recommend this to family and friends and i will come back for more autos in the future!

Carolyn Molina10 months ago

We had an excellent experience selling our Tesla at AutoNation Henderson. The process was incredibly seamless from start to finish. Victor Zamora Garcia assisted us and truly went above and beyond, he was kind, professional, and guided us through every step with ease. Selling a car can sometimes feel stressful, but Victor made it simple and worry-free. We highly recommend coming here, especially if you’re looking to sell your vehicle. Thank you, Victor and the AutoNation Henderson team, for making it such a smooth experience!

Who Is she4 weeks ago

Buying a vehicle can sometimes feel a little overwhelming, but Ricardo made the experience enjoyable and seamless. He was knowledgeable, patient, and genuinely focused on helping me find the right vehicle rather than just making a sale. The entire process was well-organized and efficient, and I left the dealership feeling valued as a customer. I highly recommend working with Ricardo and Chris Cossman if you’re looking for a smooth and positive car-buying experience and also protecting your vehicle.

Stephen Hughesa month ago

Beyond recommend Ricardo, we have heard of some crazy experiences purchasing a new vehicle. But after visiting Auto Nation Henderson, i was left speechless! Got an AMAZING deal on my Volkswagon, but it wasnt just that, outstanding customer service, smooth not pushy, transparent, and overall an experience i just didnt expect. Ask for Ricardo, he will take care of you like family!

Jayden Poshea month ago

Absolutely horrible experience from start to finish. I was sold a car that was supposedly “a great vehicle,” only to end up dealing with what appears to be a bad motor shortly after purchase with a quoted 28,000$ in labor! that oil was leaking and burning throughout the engine. The promises made during the sale clearly did not match reality. Communication was terrible—getting a response from them felt like a guessing game, and only happened whenever they felt like it. Once the sale was done, it was obvious I was no longer a priority. The entire staff came off as unprofessional and disorganized. It took forever just to get my car, and then the paperwork process was somehow even worse. They managed to mess up important documents, sent my title paperwork to the wrong title agency, and to top it all off, gave me a temporary tag that turned out to be invalid/false. Completely unacceptable. I was also refused a discount or a 2nd key made for the vehicle! Buying a car should be exciting, not a stressful nightmare filled with broken promises, poor communication, and incompetence. I would strongly warn anyone considering doing business here to think twice and have EVERYTHING thoroughly checked before signing anything.

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