Autopark Honda

The team at Autopark Honda (Kaine Colon and Nick Black) truly took care of me from start to finish. I was able to choose the exact car I wanted and take it for a test drive with no pressure at all. The paperwork and loan process were completely seamless, and they went above and beyond to make sure everything was just right for me. I really appreciate their professionalism and genuine care—highly recommend! Kaine even called me to make sure everything was good. I am glad I chose to come to this dealership on Black Friday. I love my suv.

I had an excellent experience at this dealership. I originally came in just to take a look and do a test drive, but everything changed because of how professional and welcoming the team was. Vinny (Vincent) Schmidt was incredibly patient and knowledgeable. He answered all my questions clearly and never made me feel pressured at any point. His manager was also very supportive and helpful throughout the process — and I have to say, he made quite an impression (wish I remembered his name!). A special thank you to Johanna Que in the finance department as well. She was very efficient, detail-oriented, and made the paperwork process smooth and stress-free. Because of their honesty, patience, and warm attitude, I felt confident making my decision the same day. This was one of the easiest and most pleasant car-buying experiences I’ve had. Highly recommend this dealership and this amazing team!

I brought my 2011 Honda Pilot EX-L (190,000 miles) to AutoPark Honda for an oil change and inspection. Overall, the dealership itself was clean, comfortable, and professional. The staff was friendly despite how busy they were, and the waiting area had good Wi-Fi, drinks, snacks, and a comfortable environment to work while waiting. My issue was not with the customer service—it was with the attention to detail. I was charged for an engine air filter replacement that was not clearly discussed with me beforehand. While the charge itself wasn’t huge, I would have appreciated a phone call or at least being asked before additional work was performed. More concerning was that after getting home, I found multiple airbox screws left loose from the filter installation. I had to tighten them myself. This may seem minor, but attention to detail is important when customers trust a dealership to service their vehicles. I was also told that a multi-point inspection was not performed because it wasn’t due yet, even though I was under the impression that it was part of the visit. The communication around that could have been clearer. I don’t think AutoPark Honda is a bad dealership. The facility is nice, the staff was courteous, and my experience wasn’t terrible. However, when it comes to vehicle service, the details matter most. I would like to see better communication and quality control to make sure work is completed correctly and customers are informed before additional charges are added.

I purchased a 2026 Honda Accord Hybrid from CJ at Cary Autopark Honda and had a great experience. I found the car on their website and submitted a request to see it. I met CJ the same day and we looked at the car together. He went into great detail on all the features of the vehicle and was patient in answering all of my questions. The test drive went well and I decided to purchase the car. The purchasing process was long but as fast as it could be. The purchasing manager was thorough, knowledgeable, and professional. I was pressured a bit when checking out to select one of the service packages which is disappointing. I told the manager at least 5 times that I didn't want a service package and it seemed like he wasn't going to let me through without selecting one which has left a negative impression of the process. My recommendation to others is to be prepared for this and look into service packages before getting to this point in the process as these packages can be purchased for less than what they are offering. CJ was one of the best car salesmen I've encountered. He has his own website which has answered most of my questions. He is very dedicated and hard working. Everyone at the dealership was kind and professional.

On April 7 My husband went to pay off a diagnostic done to our 2019 Honda Accord. After going inside to pay , he was about to drive off when he noticed damages on our car that was not there when it was dropped of in their care. My husband went to get help so he could talk to a manager but he was told no manager was in that day. He asked for the service manager and general manager. We have been calling for like a week now and not one had reached to us with information. All we get told is that the general manager is the one who has to talk to us. Yet we have not be able to reach him. We tried different ways to contact the general manager, such a terrible, unprofessional and rude treatment we have been receiving from autopark Honda in Cary.