Autostars Motorgroup
Yakima, WA
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Google Reviews
# Summary The dealership receives mixed feedback, with most customers praising the sales staff's exceptional service and willingness to go above and beyond, including complimentary repairs and late-night vehicle preparations. However, one customer reported a severe transmission failure shortly after purchase and alleged that salespeople pressured them to remove a negative review rather than address the mechanical issue.
PLEASE SAVE YOURSELF BY STAYING AWAY AS FAR AS POSSIBLE FROM THIS DEALERSHIP. ALL IT TOOK WAS 2 DRIVES FOR TRANSMISSION TO GO OUT AND LEAVE ME STUCK ON THE ROAD. HAPPY THANKSGIVING TO ME. AND THEY WONT DO A DAMN THING ABOUT IT. HUGE SHOUTOUT TO MARIO FOR THE ALL CASH SALE THOUGH *UPDATE:* the salesmen is now texting telling me to remove the review if I want to “proceed” to have my van looked at. (The van will not move and needs new transmission. Over 5k)
"We want you and your family safe, so we are going to put all new brakes on it before you pick it up". Who does that!? Manny worked very hard to make a deal with me over the weekend. I live several hours away. He worked late to get the QX80 into a PPI which came out good, but the brakes and tires were worn. I figured those are wear items on a used car. But since I was going to have to drive 300 miles, I was hesitant. Manny literally drove the car home that night, so that he could pick up new parts at the autoparts store, and then drop it off at Les Schwab, first thing in the AM. Who does that!? Drove it 300 miles home and then on a Costco run the next day. It's a solid SUV. Really happy to have done business with these guys. My family loves the new-to-us SUV.
Manny assisted me with my car purchase. His communication was always prompt and always with a cheerful and friendly attitude. There ended up being a few issues with the car after the purchase. Manny made sure to get it into their mechanics quickly and they fixed the issues for free. I would recommend AutoStars if you are looking for a car!
Mario helped us with our purchase. We bought a Ford E250 van. It was everything they said it was. They were honest about the rust it had amd didn'ttry to hide anything. It was a great deal and what we wanted.
We just purchased a car from Autostars, Mario and Javier made the process so easy. I would definitely recommend looking for your next purchase with them.
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