Autoworld Kia
East Meadow, NY
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# Summary The dealership receives widespread praise for its sales team's professionalism, patience, and pressure-free approach, with multiple customers highlighting transparent communication and exceptional customer service throughout the purchasing process. However, one service department experience revealed serious concerns including incomplete maintenance work, unprofessional conduct by staff, lack of responsiveness to complaints, and charges that may not have corresponded to work completed.
Went today and got a brand new KIA Seltos for my boyfriend.... yes I AM jealous!! Lol.... we had the best salesman... Thank you Will Hrubec.... No pressure... No rushing ... Took the time to explain EVERYTHING and answer every question ( I had a lot lol ). Same thing with financing!! No pressure and EXCELLENT warranties offered!! But, again all the information was given to us with none of the pressure!! This is how you build clients for life!! Thank you for making it so easy!!
⭐⭐⭐⭐⭐ Exceptional Experience at Kia AutoWorld! I had an amazing experience purchasing my vehicle at Kia AutoWorld, and I want to give a special thank you to my sales representative Ahmed . From the moment I walked in, they were professional, knowledgeable, patient, and genuinely committed to helping me find the perfect vehicle for my needs. They took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. I never felt pressured, and they went above and beyond to ensure I was comfortable and satisfied with my purchase. Their outstanding customer service, attention to detail, and dedication made this one of the best car-buying experiences I’ve ever had. If you’re looking for someone who truly cares about their customers, I highly recommend asking for them at Kia AutoWorld.
I had an excellent experience at Auto World Kia. From start to finish, the process was smooth, transparent, and completely stress-free. Mike and Marlon were absolutely amazing at what they do; knowledgeable, patient, and genuinely focused on making sure I was comfortable every step of the way. Their customer-centric approach and understanding really set them apart. There was no pressure, just honest guidance and great communication, which made the entire experience a breeze. I couldn’t be happier with my Kia Sorento ; amazing vehicle and an even better buying experience. I will definitely be coming back in the future. Thank you for everything!
I purchased my Kia Carnival from Autoworld Kia and have continued to bring it there for service. The first two services were free and uneventful, but my last two visits have been extremely disappointing. On both recent services, the oil change/service indicator was not reset, and I had to manually address this myself. During my 24,000-mile service, I was told the visit would take about two hours; instead, I was there for four hours. When I returned to my car, I found food and personal items left inside by the person who serviced it, including a half-drunk water bottle and protein shakes. The car also smelled strongly of cigarette smoke. Later, I discovered a cigarette butt left inside the vehicle. I had to pay for an additional professional cleaning to remove the smoke odor. I contacted my service representative twice and also reached out directly to the service center. I never received a call back or any response. The oil change sticker still shows 24,000 miles, and the service reminder was never reset, which raises serious concerns about whether the full 24,000-mile service was actually completed—especially given that I was charged over $1,600. I understand there is an upcharge when using a dealership service center, but that should come with professionalism, accountability, and high-quality work. Unfortunately, that was not my experience here. I would only return in the event of a recall. If you are comfortable with employees eating and smoking in your car, this may not be an issue—but I am not.
Just got my first car — a Kia K5 EX — and the whole experience was amazing! CJ was our salesman and he made everything super easy. He walked us through every step and made sure we felt comfortable the entire time. We filled out all the paperwork online before going in, so when it came time to pick up the car, it took less than an hour and we were out the door. The dealership had such great vibes — everyone was friendly, helpful, and made the experience exciting instead of stressful. And of course, can’t forget the best part — ringing the bell after the purchase! Such a fun moment to celebrate getting my first car. Huge thanks to CJ and the whole team for making it all so smooth. Definitely recommend checking them out if you’re looking for a new ride!
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