Baker Chevrolet GMC South Haven
South Haven, MI
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# Summary The dealership receives strong praise from most customers for attentive salespeople, thorough vehicle inspections, excellent customer service, and willingness to work within budgets and resolve issues. However, one customer reported serious mechanical problems (charging issues and low compression) that emerged shortly after purchase of a used vehicle, with subsequent difficulty getting the dealership to respond to communication attempts about the matter.
I was going to buy my mother’s 2018 equinox Lt. AWD. The bank found it had a salvage title ( long story). So I was approved for $11700 with a mandatory $3500 down payment to buy her out. So I arrived at Baker Chevy, looked at a really nice 2012 Silverado. It had a little rust, but rusted through. That truck had a couple leaks that I asked to have looked at before purchasing. The car inspection by Bakers own team, found rust I missed on the frame. I crawled under the truck on my pre buy inspection. The rust was in an unusual place and unfortunately was terminal for the truck. Jason, and Joel worked tirelessly to get me the perfect truck. Even when I said “ can’t find a truck I can afford with a good frame, I’ll consider an equinox “. Jason said “ No” “ you wanted a truck we will find the truck for you and your budget , with a good frame “. I’m amazed at what Jason, Joel, and the new owners cam up for me. They found me a beautiful white 2017 Chevy Silverado extra cab 4x4, reasonably mileage, good car fax, and best of all, within my budget with a great interest rate with my bank. I have bought several new and new to me since I was 16. NEVER have a dealer say they can’t sell me a vehicle, for any reason! I really do commend the entire staff of Baker Chevy in South Haven, for going above and beyond the call of duty. I should say this was a huge purchase and decision for me, I haven’t owned a car in 7 years. Thanks Baker for making what started as a car buying nightmare, into the absolute most enjoyable experience I have ever had!!! Ok, so my truck had a small issue so here’s an update on Baker Chevrolet. My salesman Jason took charge of the issue. The service department stepped up to the plate. They hit it out of the park. They quickly found the issue, ordered parts. After a very short wait, I was in the service department having the repair done. They took extremely good care of my truck and made sure I was happy with the service. I’m extremely grateful and satisfied with the entire staff, from the new owners to every other employee at Baker Chevy! If you need a new ride or a new to you ride, do yourself a favor and go see the honest family at Baker Chevrolet. They will definitely treat you right, yes they want your money. But they want it honestly. I’ve never had such a good experience with any dealership.
Overall, we had a good experience working with Landon. The process itself ended up being a bit stressful due to delays and the first vehicle falling through, which created a lot of waiting and uncertainty, but none of that felt like Landon’s fault. Throughout everything, he stayed communicative, professional, and never pushy. He kept us updated as much as he could and was easy to work with during a frustrating situation. We really appreciated his patience and customer service and would definitely work with him again.
I had an amazing experience here getting my new car! The whole process was smooth, stress-free, and way easier than I expected. Landon was incredibly helpful, professional, and made sure all my questions were answered without making me feel pressured at all. I truly appreciate the excellent customer service and would definitely recommend this place to anyone looking for a car.
Hello - I recently purchased (January 2026) a used F150 with 78,000 miles from Baker Chevrolet. Within two weeks of ownership, dash lights were coming on. Baker notified. Within 1 month (February) I've had the truck into multiple shops including Ford Service. These shops diagnosed both a charging issue and low compression on a cylinder which I'm being told requires full engine replacement. Multiple attempts have been made to communicate with Baker without zero return calls. I've been in a loner truck for a month. This vehicle has been evaluated by 2 ford service departments and an independent shop. Service managers indicate that these issues would likely have been know by someone at Baker prior to selling me this vehicle. Prior to my purchase, many questions were asked, no disclosures were made. I'm doing everything I can to resolve this issue. I'm still hoping Baker will be willing to communicate with me and try to assist in resolution.
This is an amazing dealership. Marty our sales person was great. We just bought a 2026 Equinox and he was not pushy at all. He talked to us as humans and not as a cash cow. If we ever buy again it will definitely be with Baker. Thank you team for all the great work
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