Baker Infiniti Charleston

We recently purchased a car from Baker Infiniti of Charleston and had a wonderful experience. Taylor was an outstanding salesperson who was friendly, knowledgeable, and genuinely committed to helping us find the right vehicle. She worked closely with Isabella to make sure we got exactly what we wanted and helped get our monthly payments where we needed them to be. The entire process was smooth, professional, and stress-free. We truly appreciate the effort they both put in to make our car-buying experience a positive one. We highly recommend Baker Infiniti of Charleston and especially Taylor and Isabella for anyone looking for exceptional customer service.

I purchased a pre-owned 2022 Volvo XC60 this week from Baker Motor Company’s Charleston Infiniti location. I test drove the vehicle during the day and completed a full exterior inspection before agreeing on price. During that visit, I also asked the team to re-document older service records and physically re-check tire tread and brake pads, which they did. At that time, we were unable to agree on price and I left. The following day, Baker contacted me agreeing to the price I had previously requested. Due to my schedule, I returned that evening to complete the purchase. It was dark when I arrived and dark when I left. I reviewed the paperwork but did not re-inspect the exterior, assuming the vehicle’s condition had not changed within 24 hours of my original daylight inspection. The next morning in daylight, I noticed cracking in the front Volvo grille emblem that was not visible at the initial inspection and immediately contacted the dealership. I was advised that because the vehicle was sold “as-is,” no assistance would be provided. Additionally, the purchase paperwork reflects that two keys were to be provided. One of the keys delivered with the vehicle is not detectable by the car. Addressing this requires a 30-minute trip each way back to the dealership plus service time. I understand the nature of pre-owned vehicles and that “as-is” purchases carry risk. However, I contacted the dealership immediately after noticing both concerns and attempted to resolve them directly before leaving this review. I’m active in several local Charleston business, tennis, and pet foster communities where recommendations are shared frequently. Trust is a big part of those referrals. At this point, I can only share what occurred. If Baker is willing to revisit this, I would welcome the opportunity to resolve it directly.

We had an outstanding experience purchasing our used vehicle from this dealership! From start to finish, the customer service was truly excellent—friendly, professional, and attentive to every detail. They (Isabella & Amber) made the entire process smooth and stress-free. One thing that really stood out was their willingness to go above and beyond by bringing the vehicle directly to us. That level of convenience and care is rare and greatly appreciated! If you’re looking for a trustworthy dealership that values its customers, I highly recommend them. We couldn’t be happier with our purchase and the experience!

Have had my QX60 serviced there a couple times and great experiences all around! This time around Chase was super helpful as my service advisor and the gentleman that shuttled me back home instead of having to wait there was also great. I’ve gotten loaners from them in the past but the shuttle service was much more convenient this time. All in all am glad to be able to bring my car there

Baker INFINITI …..Worst service Ever! Don’t take your vehicle to Baker Infiniti I did and won’t ever again! I drove my vehicle to the Infiniti dealer had to pay for 4 different diagnostics and 2 of them I told them about they charged me $242 to tell me my door exterior door handle was broken you can see it and I told Chase to tell the worker to be careful with the door handle because I ordered one and I was getting it fix when I get the vehicle back but the Infiniti dealer wanted to charge me $900 to fix it. And also I told Chase I had a warranty on the starter because when I purchased the vehicle from the dealer they had put on one before I brought it so I had a warranty with the dealer I purchased it from but Infiniti dealer charged me another$242 and tried to force me to get a $1200 starter that I didn’t need and still ending up paying a total of $870 for the diagnosis that my Marathon warranty was supposed to pay for but I had to still pay $200 for towing and then the next day to take the battery back I had to get a rental $160. The visit I had was a total of almost $1300 and This is so unacceptable. I would like to speak to someone in corporate !!!