Balise Honda

I recently leased a brand-new 2026 Honda Passport Trail Sport from Balise Honda in West Springfield, MA, and the experience surpassed my expectations in every way. The showroom was clean, bright, and inviting, setting the perfect tone for a smooth and enjoyable purchase process. A standout aspect of my experience was the exceptional service from my sales associate, Juan Cruzado. Juan is remarkably experienced and genuinely dedicated to helping his customers. He listened carefully to my needs and went above and beyond to find exactly what I wanted, right down to the color. His attention to detail and actionable expertise made the entire process feel effortless and truly personalized. Juan’s commitment didn’t stop at finding the right vehicle. He worked diligently to ensure that the price and monthly payments were aligned with my budget, delivering options and transparency that gave me complete confidence in my decision. His professionalism, patience, and thorough knowledge of the Honda lineup were evident at every step. I am grateful for the exceptional service and the effort Juan invested to make this lease experience outstanding. He truly deserves excellent credit for his hard work and dedication, and I would confidently recommend him to anyone in the market for a new Honda. Thank you, Balise Honda, and thank you, Juan, you made this process seamless and rewarding.

Wonderful staff. They were very kind to this lady from another state who had a tire emergency. I do wish, however, the facility offered a “phone charging” station like the Honda dealerships in my home state, for those who need a phone charger available to them. And be careful of the GPS directions-mine kept routing me to a persons home who sits behind the dealership. Just go south on highway 5 (riverdale) and they are on the right. Otherwise, very nice and welcoming facility

I traded in my Hyundai Tucson to Balise Honda this past weekend and Jay was extremely helpful. Also it was his first week working at Balise Honda! He was very knowledgeable, personal, and went out of his way to get me the best trade deal. I purchased a brand new Honda CRV Trail Sport and I absolutely love it! Also thank you to Dave for all of his help too!

I bought my brand new CR-V Hybrid Sport Touring on Saturday. Alban rocked!! He was very informative and knowledgeable. Went out of his way to get me the best deal possible. Everyone was so helpful and nice. Love my car!

Juan was awesome! He was professional and patient , kept me informed throughout the entire process . He answered all my questions and got the paperwork, insurance and everything to run smoothly. Set me up nice and even delivered the vehicle. I am very happy with my 2021 Volkwagon Atlas Cross sport and appreciate all his help along with the rest of the team at Balise Honda. Definitely recommend to anyone looking for a vehicle. Thanks again!