Ballou Chrysler Dodge Jeep Ram of Brookville

I am not one to write bad reviews but unfortunately my experience with this dealership took away my excitement of buying a new vehicle. I will say I was happy that they were patient with me and my husband during negotiations and understanding car loans. Although we enjoyed our salesman, our overall experience was slow moving, unsorted, and a bit frustrating. We put money down on a Monday to hold the vehicle to purchase it on Friday once my husband got home. It was acknowledged that we wished to have most of the paperwork ready that Monday to be able to sign and go on Friday. Friday came and I was told the paper was not saved and they were waiting on the bank (which I understand is out of their control). During our 3 hours of waiting we were told our vehicle was being detailed and they like to make sure we have a nice clean vehicle. We agreed. Although I felt it should have been detailed sometime earlier in the week to be parked and ready to go for Friday. We finally sign paperwork and they say we are good to go but no car to be seen for another 10 minutes. In that 10 minutes they say they forgot to ask for our cash down after paperwork was already complete then claim 1k was missing, I had to remind them I gave that to them Monday… Finally our vehicle comes out front and the kid gets out and goes to the backseat to take the window sticker off… we are in a hurry to get back to our young kids so we leave. Once we are all settled and finally look over the vehicle, it is clear it was not detailed. There was another front sticker still on, a candy wrapper in the front cup holder, crumbs in the seats, and more wrappers and even earrings in the backseats. Our salesman called me today and asked how things were. I said good besides the lack of detailing and how I was disappointed in my findings. He apologized but no offers to bring it in for a detailing or future free detailing. I figured maybe he had to ask his superior before making such promise but no call back was received today. I am happy with my vehicle and our deal we received which is why we continued the sale but overall not a great experience for us.

Was looking for a good local dealer to keep up with maintenance after moving to Western Pa and do warranty work on my Wrangler. The guys at service were very nice and understanding with everything I was trying to get done. They were great to talk to to,very helpful and fair. Thanks guys!

What an absolute pleasure it was to buy my new Dodge Durango at Ballou CDJR. From the deal to taking possession of the vehicle you couldn't ask for more knowledgeable or nicer sales people, general manager, financial team and owner. If at all possible make the drive to Brookville, PA to buy you next Chysler, Dodge, Jeep or Ram from this fantastic sales team. You will not be dissappointed. Shout out to sales woman Kara Reams for making the process seamless!

I bought a used car here a few months ago and had a really good experience. The salesmen seemed to enjoy their work and wanted me to be comfortable with the purchase. It was for my son, so safety and reliability were paramount. They went with me to take the car to get it inspected by a mechanic of my choosing, despite it being 30 minutes away from the dealership. Overall, I was really pleased. Buying used cars can be stressful, but this was positive all around.

Got this beauty from Gerry Raymond’s and couldn’t be happier!! It was exactly what we were looking for. Runs great and the price was excellent!! Though I did not get to make the trip, my husband did. He had nothing but great things to say about salesman Erik!!