Banister Mitsubishi of Hampton

Came in for a 2022 Outlander that had just sold (of course 😅), but honestly? Best thing that could’ve happened. I made it clear I wasn’t settling—and this team actually listened. No pressure, no talking over me, no “this is what you want” energy. Mike D., Jadon, and Rob were locked in on what I wanted (and yes… no blue cars 🚫💙). Looked at a bunch, test drove a few, and ended up in the perfect middle-ground vehicle—ironically one they suggested from the start. Main character moment. Mike T. in finance made everything smooth, no stress. I was there a while, but only because they gave me the space to do this my way. After everything I’ve been dealing with, this could’ve gone completely different—but they made sure I didn’t settle and left happy. 10/10 recommend. I’d absolutely buy from them again. And yes, I went The blue, But they weren’t gonna suggest it and he respected it, but I wanted to see it eventually anyway anyways 😂🤣 and I honestly could not be happier

Did quite of bit of car shopping for the last month, which left me filled with disappointment. But thank the Lord I didn’t settle. I’m so glad I found this gem of a place! Jeffery took good care of me and Mike got me a great deal! Before you give up on your car search, come see them at Banister Mitsubishi in Hampton. It’s well worth the drive!

I had an outstanding experience at Bannister Mitsubishi, and I want to give a special thank you to Jordi Cruz and the entire team. Jordi was excellent throughout the entire process, he is patient, kind, thoughtful, knowledgeable, and understanding. For me, car shopping can be stressful, especially when you're starting over and don't have perfect credit, but he made me feel comfortable and respected every step of the way. The Sales Manager was absolutely wonderful as well. They were patient, understanding, and worked hard to help make things happen for me. Thanks to their dedication, I was able to drive away in a 2025 vehicle with low mileage and a warranty. What impressed me most wasn't just the vehicle—it was the customer service. The team treated me like family, never made me feel judged, and truly cared about helping me find the right solution. I highly recommend stopping by Bannister Mitsubishi in Hampton and asking for Jordi Cruz. You'll feel right at home from the moment you walk through the door. Thank you, Jordi and the entire Bannister Mitsubishi team, for making this such a positive experience!

Been going here for a year after finding out my usual place, Fairway Mitsubishi closed. Mostly good experiences with service advisors. I've never been keen on going to dealerships for my vehicles because of the inflated prices, but my Outlander still has a warranty plus specialty equipment that only dealerships can work on. Fairway had a great team and was always responsibility priced. Banister is fairly expensive in comparison, but I don't trust the "other guys" that are closer to me. Only reason it's not a 5 star is because when I asked for quote for a tow hitch install, CJ offered up a discount on labor because the quote I got from "the other other guys" was less than $500, and Banister is closer to a grand. And I expressed I don't trust "the other guys". A month later, and he, or his supervisor, won't honor the quote/discount I have in writing. Circumstances would have it that the part numbers CJ was given by Mitsubishi were incorrect, and the correct part numbers are discontinued, so I have to get the hitch on Ebay. Thankfully brand new. An a little cheaper. Doesn't take away the bad taste I have in my mouth about the the lack of follow through, but it helps my wallet. We'll see how I feel as time goes on.

I had a great experience working with CJ, the service manager at Banister Mitsubishi. He was professional, knowledgeable, and genuinely cared about making sure everything was handled the right way. Communication was excellent throughout the entire process, and he made what could’ve been a stressful situation feel easy and smooth. It’s hard to find people in customer service who are both efficient and personable, but CJ definitely is. I really appreciated his honesty, patience, and attention to detail. Highly recommend asking for CJ if you need service done!