Banner Coulson Chevrolet
Higginsville, MO
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# Summary This dealership receives praise for responsive and pressure-free customer service, with staff members going above and beyond to assist buyers and resolve warranty issues, though some customers have experienced concerns with vehicle preparation, pricing transparency, and warranty coverage limitations. While many patrons appreciate the fair pricing and smooth purchasing experience, at least one buyer reported additional undisclosed fees, poor vehicle cleaning before delivery, and unresponsive management when requesting post-sale assistance.
My time here was well spent. Jay was communicative throughout the process and helped me out with my trade in. Never pressured into anything nor hammered to pay more like other dealers and he stayed within my monthly payment request. I also liked that this dealership just hands over the keys to let YOU check out your potential purchase without the salesman riding along chatting the whole time while you’re trying to concentrate on checking out the vehicle. The price was fair and I was driving away in just a few hours from checking out several trucks. Satisfied customer.
Edit- my rear headrest broke within a week (first time putting 3rd row down). We had purchased the most expensive extended warranty from them but it wouldn’t cover the $600 fix. Asked dealer to fix it, nothing they can do. Wouldn’t suggest buying a car from them Bought a car recently. What you see as the price online is only accurate if you finance through them AND trade in a car, expect an additional $3K on top of that price if you come in with neither. Everyone was kind. The car we bought was pretty disgusting though once we were in it and didn’t look like they took much time to clean it before selling it. Did send photos later that I had to pay to get it detailed and maybe to have their detailer clean better when spending a lot on a vehicle but no response.
Loved this dealership.... Found a truck online my husband liked, inquired about it and Sabrina called me immediately to answer all our questions and set up a time to come on to look at it. We drove 3 hours to get here and Jaz took care of us as soon as we made it there. Rachel made the paperwork portion a breeze. We loved the experience and will definitely drive back in the future for other purchases. Thank you so much to all the staff for making this experience great!!!
Would recommend buying from this dealership. We had issues with our warranty and management went out of their way to help us with no benefit to themselves. Very rare these days. Buy from them knowing that you are in good hands even after the purchase
Highly recommend this place to anyone if your looking for great service and to someone to go above and beyond for you. We just purchased our 5th vehicle from them and Mike was awesome help listened to what we wanted and go it done for us in a smooth and fast process! Can’t forget Tonya in finance for the smooth fast process as well! We enjoy working them and appreciate everything they do!
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