Barker Cadillac

I believe THEY SOLD US A LEMON!! We purchased an approximately 36,000-mile Cadillac XT6 from Barker Motor Company that was represented as being in great condition. The vehicle still displayed a Cadillac Certified Pre-Owned sticker at the time of our test drive, and the Carfax report showed it had been certified by a Cadillac dealership shortly before being sold to BMC. Based on these representations, the dealership’s assurances, and the active bumper-to-bumper warranty, we reasonably relied on the condition of the vehicle when making our purchase. Prior to purchase, we identified several concerns. The trunk was opening by itself when we arrived to view the vehicle, and the navigation SD card was not functioning. We were told the trunk issue would be fixed and that a replacement navigation SD card would be ordered. During the test drive, we also heard a whistling/whining noise that did not seem normal. The salesman assured us it was just wind — it wasn’t. Additionally, it was not disclosed until we were ready to buy the car that one of the key fobs was damaged, and it was never disclosed that one key fob was aftermarket. The keys were also programmed incorrectly as #2 and #3 instead of #1 and #2. Replacing them with proper OEM keys would cost approximately $800. Had this information been disclosed earlier, it would have materially affected our purchase decision and the price we were willing to pay. After one month of owning the car we decided to bring the car to a Cadillac technician and this is what was revealed: * The whistling/whining noise was diagnosed as a torque tube requiring replacement * The radiator was found to be leaking * The transmission is currently under diagnosis due to jerking * The navigation system was found by a Cadillac technician to have a loose SD card socket * The key fobs required reprogramming While the staff at Barker Motor Company was polite and efficient, the condition of the vehicle does not align with how it was represented at the time of sale. Several concerns raised prior to purchase were dismissed or minimized, and the vehicle has required significant repairs shortly after. We are willing to update or remove our reviews if Barker Motor Company resolves this matter by adjusting the purchase price to reflect the vehicle’s actual condition and reimbursing us for the difference between a properly functioning vehicle and what was delivered. Given that these issues were raised prior to purchase, and that one of the keys was aftermarket and not disclosed, it is reasonable to expect that Barker Motor Company was aware of these conditions at the time of sale. Accordingly, we request that the purchase price be prorated to reflect the undisclosed key issue, the torque tube replacement, and the loose SD card socket.

On September 15 2025 went in to get a refund that was left on my totaled car extended warranty Matt was the person who started the process .never fully explaining the process takes 6 to 8 weeks Matt is the person that told me after a few calls that the refunds come on the 15 of the month mind you it is now December that he will check with Kelly in the office and call me back that day Matt never called. So I went in person to see why he didn't call me back He told me it would now be December 15th I asked for a number to call the warranty company he gave me a number to a Furniture repair company which in turn gave me a number to talk to some Ladies hotline Finally on September 21st Kelly said the money got there that day it is a direct deposit So I was relieved to know this situation would be resolved soon So They had the money Nov 21st and it is December 8 and I still have not gotten the refund this whole situation is almost unbelievable and could have been handled more professionally if Matt and Kelli had done a better job If you want a Cadillac go to Isringhausen Imports in Springfield they treat their customers with so much respect ask for Christian Badorek he is the "BEST" I will never step foot in Barker Cadillac in Bloomington I will continue to share this each and every month so that everyone knows the work ethic of this dealership! If you need a Ladies hotline call Matt at Barker Cadillac he has all the numbers

We were very impressed with all contacts at Barker! They were courteous and helpful from start to finish. Our main contact was Drake Davis who was very helpful and patient with us and did not pressure us in any way to buy the vehicle which we ultimately purchased. Since then he has called us inquiring how we liked the car and if we had any questions or concerns.

I had the most amazing experience at Barker Cadillac! Never have I ever been so welcomed and treated so well at a dealership. The entire car buying process (which most people dread) was so quick and efficient! From setting up my appointment with Christina, to meeting my salesman Misty, who was incredible, to Matt who did all my paperwork in record time, I was simply blown away by their professionalism, kindness and personalities!! I recommend everyone to purchase a vehicle here!! You won’t be disappointed!!

I was looking for a 2023 Cadillac CT4. There was not a lot of inventory nearby, so I widened my search radius to about 150 miles. I came across one that fit my needs and budget and inquired. Being so far away, I was able to work out a very good deal over the phone. I drove 2 hours there, all the paperwork was ready, signed and drove the car back home. Everyone there was so kind, nice and welcoming. I'm from the Chicago Suburbs, so being at a dealership with a "small town" feel was the best. Nothing like the scummy dealer experiences in or around Chicago. That being said, I will continue to do business at this dealership when I'm in the market for a new car. 5 Stars is not enough for the rating, so I'll give it 10 out of 5.