Barrie Subaru

DO NOT BUY A CAR FROM HERE. I feel like I’ve been SCAMMED. I hope BARRIE SUBARU is not FRAUDULENT, but their actions seem NEGLIGENT at best and NEFARIOUS at WORST. This dealership will be nice to you when taking your money, but will not be there for you for after sales. I purchased an outback from here end of February and it was all smiles and handshakes. I even bought the extended warranty. I buy cars often. I purchased this certified used vehicle from a Subaru dealership because of their 150 point inspection. I trusted this process. After 8 weeks of owning the car, there was the first hot day and I turned on the air conditioner, it did not work. I called the barrie dealer and told them it was not functioning, and they wanted me to take it up to their dealership for diagnosis. Well, my job is over an hour away from Barrie so took it to the closest dealer from me which was 5 minutes away. To me, Subaru is Subaru, I believed it to be a network of dealers that could be used interchangeably. They diagnosed it at a Mississauga dealer and found a hole in the air conditioning condenser. I called Barrie Subaru about this and the used car manager(I believe it was Luke), said that it must have been me that caused the damage(in 8 weeks of ownership?!) and the best they can do is install aftermarket parts to save me some money as it’s not covered under warranty. A Subaru dealership telling me this?! To buy non original parts that can’t be trusted?? Crazy. I spoke to a few more people there and they have all washed their hands of it. No admission of any fault on their end. No possibility that their service people overlooked a faulty air conditioner. “They inspected it”….of course. They just pinned it on me , the customer. The person that two months earlier spent over $50,000 with them. I must have done it they said, in the 8 weeks i owned the car. Unbelievable. So now I am out another $1500 for a repair after 2 months of ownership, and got basically thrown out the door. It’s amazing how they are not nearly as nice now. I CANNOT recommend BARRIE SUBARU, this is a big STAY AWAY from me, and because they are part of the WEINS auto group, I would highly suggest staying away from ANY Weins dealership. YOU HAVE BEEN WARNED. Go to Honda or Mazda, where you feel like a cherished customer. Never again will I buy a Subaru after my experience. I would rather hand the car back to them. Nice experience to walk away with. On a further note, I believe the placement of the air conditioner condenser on these newer outbacks is a major design flaw as it is totally exposed. It is a HUGE ISSUE. Search it on google. Everyone at the dealership scratches their head and seemingly pretends it’s the first time they’ve seen this problem. It’s comical to listen to them. All new Subaru models are prone to expensive condenser repairs from rocks/debris. Look at attached. This was after repair, but you can easily see the problem…and how exposed this area is.

My family was looking for a new car and when I called in for some help we were referred to Kevin and thank goodness we were. He is very kind, patient and has your best interest at heart. He talked us through all our options, weighed pros and cons with us and did everything in his ability to educate us so that we were able to make an informed decision. His customer service is impeccable. Make sure you ask for Kevin when you come to Barrie Subaru. He will get you in the best car tailored to all your needs. Thanks again to the team and especially Kevin at this location!

I cold called the Barrie Subaru dealership and was lucky enough to be put through to Jesse. We chatted numbers and I wasn't sure what my plan was (nervous about a brand new car), but asked if he was working that weekend to ensure I would deal directly with him if I went in. We ended up going to the dealership and were able to see Jesse. We test drove on the spot, and very quickly the decision was made to purchase a new 2026 vehicle. Even when I called last minute about car tinting, less than 2 days before picking my car up...Jesse made it work and had it ready upon pick up (tint and 3M film). Thank you for making this such an easy and seamless process Jesse!!! The Barrie Subaru team was wonderful.

Just bought my very first car here and it was absolutely the best experience. Sherri was the best. She was so informative and made it so memorable for me. When I picked up my car everyone in the dealership made me feel so special. Thank you to Mitch and especially to Sherri who sold me my car! I will recommend this dealership to everyone and I will always return here.

I had a wonderful experience at Barrie Subaru purchasing a Subaru Crosstrek for my wife. Emma was absolutely fantastic to work with — she was professional, patient, and very knowledgeable throughout the entire process. She took the time to walk us through all the features of different trims of Crosstrek, answered all our questions clearly, and made sure we were completely comfortable with our decision. Thanks to Derrick, finance manager, for making the financing process smooth. I would also like to thank Jessica, sales manager, for her support and for ensuring everything went perfectly from start to finish. Overall, it was a stress-free and pleasant experience. We are very happy with the Subaru Crosstrek and highly recommend Barrie Subaru to anyone looking to purchase a vehicle. Thank you again to the entire team!