Basney Honda

I thought we had a great experience working with Matt Podlin. Matt contacted us immediately when a vehicle showed up exactly what we were looking for. The finance manger (Dan I think is his name) got us in and out quickly because we had a lot going on the day our car showed up on the lot. Both men were extremely great to work with.

I was really happy with my last experience. Took my car in for an oil change. Myself and another man were waiting in the waiting room 1.5 hours later said my car was ready went out didn’t even get the complementary car wash, which is part of the reason I even went to Basney. I also had a coupon from another Honda dealership which they would honor after I saw someplace that they accept other coupons. They did take a little off service but that it next time I’ll go to the other dealership.I was very disappointed.

First time @ Basney Mishawaka - went in looking for a particular make and model , was greeted at the door by Matt Maurer. I’ll admit, going into any dealership for me most times is a toss up, but what a great experience. Matt threw us the keys to the vehicle we wanted to test drive within 2 minutes - took it for a spin - everything checked, aside from the color and a few other small details. We talked thru features of each trim etc., and told him I’d love to do business - but not if we couldn’t get exactly what we wanted… “oh, I’m going to find you what you want - we’re doing business” Lol - and on the spot he found the exact vehicle, color, interior we wanted on a dealer swap. ZERO pressure whatsoever, and it was honestly such a refreshing interaction… We were fine not leaving with the vehicle that Saturday morning and he told us it might take a few to figure out the logistics… text me Monday first thing, said it was there, in final detail and ready to go…. picked it up the next day and my wife and I absolutely love the vehicle. Seamless buying experience, and would highly recommend working with him - super cool guy, knowledgable, relatable and will definitely be back.

Went in for a simple oil and filter change on a 2025 Honda CR-V Hybrid through their Express Service. I was told 4 vehicles were ahead of me and the wait would be about an hour and forty-five minutes. About an hour and a half later, I get a text from the dealership with other recommended services. After declining both of their recommendations, I waited for the vehicle to be finished. Thirty minutes passed…no communication from anyone. Finally, I looked outside and found my vehicle parked outside. Again - no communication. In the end, I’m thankful I didn’t elect their recommended service of the rear differential service. They wanted $207.40 for the service. Instead, I scheduled an appointment for the very next day at a different Honda dealer and they performed the service for $143.00. And I had an exceptional experience (including great communication) from the other Honda dealer. Then…to make my own experience even BETTER…I found oil pooled on my garage floor. Not old oil…brand new oil. When I took it back to Basney, they were done with it within minutes. I asked what the issue was and I was told nothing…the tech found nothing wrong so he wiped it all down and I’m good to go. I refused to leave the dealership. I explained how irrational that answer was. After several minutes of making my point (repeatedly), the dealership relented and took it back. I was then told it was an issue with the drain plug…it was fixed and ready to go. No communication. Lack of critical thinking. A simple oil change shouldn’t be this hard.

Not very satisfied. It is conveniently located close to work but that’s about all. Not to mention 10 days after the service performed by Basney I had a problem. Drove into IL for the holiday. On Thanksgiving I went to start my vehicle and it was dead. We were able to jump it but needless to say it was concerning for me to be able to drive back without issue. I ended up taking it to Motor Werks of Barrington. And I have to say I have never been treated so well in the 8 years I’ve had my CRV. They treated me like the queen of England and they went above and beyond. They also cautioned me that my front brakes needed replacing. Why were these issues not mentioned when I had my service 10 days prior.