Bay Ridge Subaru

I went to Bay Ridge Subaru few days ago to do oil change, multipoint inspection and the headlight unit replacement recall from Subaru official on my 2017 Impreza GK. The overall experience was nice, staff were friendly, the inspection video was remarkable. The only issue I want to point out is the mechanic left some fasteners in front of my windshield and they seem like they’re from the bumper since there are some fasteners either missing or not properly installed. I would still recommend Bay Ridge Subaru for their overall service.

Our experience at Bay Ridge Subaru was nothing short of exceptional. From the moment we walked in, we felt welcomed, valued, and genuinely cared for — not like customers, but like family. David, our salesperson, was absolutely incredible. He was never pushy and never made us feel pressured at any point. It was clear that his priority was helping us make the best decision for us, not just making a sale. He patiently let us take multiple test drives and answered every question we had. Before we left, he even took the time to walk us through all the buttons and features in the car so we felt completely confident driving off the lot. That level of care and attention is rare. Lillian, the client relations director, was a ray of sunshine every time we saw her. She greeted us with a smile, made sure we were always taken care of, and kept everything organized and on schedule. Her warmth and professionalism made the entire process smooth and stress-free. Roy went above and beyond to secure us a great financing deal. He truly fought the banks to get us the best possible terms and never once tried to upsell us on things we didn’t need. His honesty and transparency meant so much to us. And Mike, the detailer, absolutely blew us away. The ceramic coating he did on the car and windows was flawless. He made our used vehicle look and feel brand new — it honestly sparkled like it just rolled off the showroom floor. Every single person we worked with was knowledgeable, kind, and genuinely invested in making sure we had the best experience possible. We couldn’t be happier with our purchase and the way we were treated. We will absolutely be back and we’ll be recommending Bay Ridge Subaru to everyone we know. We can’t wait for all the fun adventures we’re going to have with our Forester! Thank you!

June 7,2026 On June 4,2026, my 2022 Subaru Outback Wilderness was scheduled a six month service ; and the appointment was for 12:30 p.m. As usual, my service advisor Robinson Rodriguez was pleasant and polite. He explained to me that that day very busy and a little behind. After listening to my choices from Rodriguez. I decided to get the EPRESS SERVICE and out within 45 minutes instead of Getting the Full Service that required me to wait until 5:00 p.m; so l will return in six months for a complete service that Rodriguez explained to me. Today My experience with Subaru Dealership and the Bay Ridge Service Shop staff are always exceptional, professional, knowledgeable and technical skilled. After the service is completed, and when I drive out of the shop, I alway noticed a big difference and I know the car safe to drive. What I truly admired and understood were the Multi Point Inspection Form, explained the interior/exterior Checkup, UnderHood Checkup, and Under Vehicle Checkup. Plus there's a color code for the three categories, Green: Checked and Ok, Yellow: Requires further attention, Red: Requires immediate attention, and Light Blue: Not applicable. In addition, plus I love the text app that used text notifications I'm very pleased with the Express Service and my service advisor Robinson Rodriguez. Yes, I would recommend anyone to get their Subaru service at Bay Ridge Subaru Service Shop at 1819 Cropsey

I had the best ever car-buying experience with Christopher at Bay Ridge Subaru. Christopher is a pleasant young man who knew everything about the cars in the showroom and gladly answered all my questions. He allowed me privacy as I sat in and compared each model. He handled the paperwork fast and efficiently. When he delivered the car 2 days later, he explained all its workings to me. He dared to let me drive him back to the dealership for practice.

Absolutely greatest service imaginable! Greeted with warmth and sincerity and felt a genuine interest of accommodation. Showroom had a great fleet of cars and the salesman- Andre was superb! Helpful, answered all my questions and was friendly and efficient! Michael- the sales manager was also extremely nice, caring and helpful. He even helped earn a further discount through a benefit program. The people, location, efficiency just everything was up to par! Very pleased and excited with my new vehicle! :)