Bell Honda Service

Very unprofessional here! Me and my girl Delylah, with our soon to be 2yr old son. We purchased a used 2021 Hyundai Veloster. Everything went great, we test drove the car and we liked it, so we moved along to the deal. Sales person whole helped us was Albert. He told us we were approved at 515-525 payment which was higher than we wanted but we still signed, both me and her. They had us ring the bell so make it feel good, which it did. Here comes a full week and weekend on 04/6/2026 and my girl gets a called from the dealer saying we need to come and sign more papers for the loan. I end up calling to confirm and the lady comfirmes that is the reason. So after I got off work me and my girl delylah get our son ready and her moms bags packed as she stayed over the weekend. We get tot the dealer and someone helped us to where we were sitting in one of the office where they told us that they could keep the deal approved unless we had a co-signer(if not we’d give the car back). I was under the impression that we were approved especially with being on the phone with the bank that we were getting the loan from just a couple of saying making sure everything is good to go with my paystuns. They confirmed yes that everything is good. Shortly me and my girl take all the packed bags and my sons car seat outta the car so they can take it and we sat in a corner with all of our bags packed, frustrated over the fact that they lied about just coming to sign documents. I couldn’t get my down payment refund of $1700 because accounting wasn’t there but they are willing to take in a pamynent even if accounting isn’t there. The manager who was talking to us was very uninformed and “threw into the mix” is what he told me. So we just waiting for an hour with our son who is hungry since it was about dinner time, Bored of the wait, and tired. Didn’t have shoes on because we’re were thinking it was just gonna go in and sign and then leave not be there for a hour and a half, again wasting our time just like when we first purchased the car. They did not care about communication or had any consideration of telling us the truth over the phone so that wai I could figured a plan on getting the car over there and having a ride back, so I didn’t have to bring my son and girl’s mom for no reason. Only care about making the sale not about the customers.

After a week of test driving vehicles, we ended up at Bell Honda and settled on a 26 CR-V Sport L hybrid with AWD. Amber Cuellar and Corey were our contacts. Both did an exceptional job in selling their product after going through a week of double speak and mis truths at other places. We obtained a good trade in price and an OTD price. The process was seamless with them. My wife was very pleased with her XMAS present. Highly recommend Bell for a car buying experience. Wasn't perfect but they were very good.

I highly recommend Bell Honda to anybody looking for a new Vehicle.. I never thought I could get a brand new car on my own. Autonation was a nightmare from the beginning after selling me a used car at 27.99% APR and it just got worse from there. With help from Bell Honda service center and sales people at the sales dept I was able to get my loan payed off for the 2009 accord and get in a brand new Honda Civic 2026. I finally have peace of mind and don't have to worry about my car breaking down on a monthly basis. 7th ave and Bell . Thank you Faith at the service center, Michael in sales dept. And Bear in sales dept I have a Beautiful safe and dependable car for many yrs to. Come.

Originally I went to just see what was available and find out more about Honda. I had received an email from Jake and he invited me to stop in. When I arrived Jake introduced me to Armaan and assured I was in good hands. Armaan was very knowledgeable and answered all my questions. This was probably the easiest car deal I ever made. Armaan and Jake made it so simple. From the time I arrived at the dealership to the time I drove home was only three hours. I would highly recommend Bell Honda! Talk to Armaan he will get the job done!! Thank you!!

Huge shoutout to Tanner over at Bell Honda on Bell Rd. Seriously one of the best customer service experiences I’ve had in a long time. I was stressed and running behind for work trying to get my Honda Accord handled, and Tanner stepped in and made the entire process smooth, fast, and painless from start to finish. What stood out most was that he didn’t just do the bare minimum and send me on my way. He actually took the time to give my car a full once-over and made sure everything looked good and felt right before handing it back. That level of care is rare nowadays. Tanner is truly a hidden gem and an all-star employee. Professional, efficient, genuine, and someone who clearly takes pride in helping people. You can tell he actually cares about the customers and the work he does. Thank you again Tanner for your hard work and for getting our family ❤️🫂 car safely back on the road. Bell Rd. Honda is lucky to have you.