Bella Nissan of Pittsfield

My experience with the sales and service team at Bella Nissan of Pittsfield was outstanding! Everyone was friendly, attentive, and genuinely committed to helping me. They made the entire process easy and stress‑free, and their professionalism and follow‑through truly stood out. I left feeling valued and well cared for.

I want to express my deepest disappointment with this dealership. They recently let go of an incredibly kind and solutions-oriented professional who always went above and beyond for his customers. It is deeply unfair and a terrible business decision to fire someone who truly cared and helped people. The dealership has lost its best asset, and their customer service will definitely suffer because of this. The good employee Roberto It's sad for the Latino community

I had a great experience at Bella Nissan Service Center they were very quick and the pricing was great for everything I had done!! Alex kept me informed the whole way! I will definitely use them for my servicing needs going forward.

The worst experience I have ever been through 1. The salesperson Damien- misrepresented offers made in the dealership then continued to provide in correct information on the paperwork, called me a liar (even though I was correct), and then tried to add in extras without my consent. 2. They delayed and delayed a 2000 dollar refund on my card for three weeks. It was finally credited after calling 4 times and getting multiple excuses. 3. The cherry on top- after almost a month I was notified my trade cars loan was never paid off- after calling twice and following up with no response- Roberto, the "manager" confirmed it was sent to the wrong bank. THE WRONG BANK. Their response on how to fix this....oh sorry. Never will I purchase anything from these incompetent, mediocre, crooks. My complaint is pending with the better business bureau. On a separate note- the car is okay, not worth this headache. My advice, go elsewhere with at least competent crooks. "Update* I have spoken with management and was assured the payment was sent for the loan- we are going on a week after this conversation and still it is not paid off. Regarding the dealerships response- I did call and deal with management throughout this entire ordeal. I am worried I will continue to have to deal with this and am planning on getting a lawyer involved now. Save yourself the headache and go elsewhere! Management is not responsive to their mistakes!

I purchased an Audi Q5 October 31st at Bella Nissan and was able to get my dream car. It was beautifully detailed and shinning. I worked with sales consultant Austin and he was very great to deal with and very knowledgeable of the car and buying experience. I can’t thank him enough for all his help and easy buying experience. Thanks for everything. Donna