Bennett Buick GMC of Lebanon

I have had issues with my Acadia since I purchased it. I was told things that were not true. It took several visits before issues were resolved. Service personnel kept changing, and I was told there was no record of past conversations, or attempts to correct problems. I thought things had finally gotten better. However, another oil leak developed. I called the Service Department and left 2 detailed messages a few days apart. Both messages were ignored. The messages were not returned. This pattern has been repeated often, causing me to make several calls to resolve an issue. Extremely disappointed with most of my dealings with the service department

EDIT ON DECEMBER 29, 2025: Had the body damage on my truck repaired (see original review below) by a local [to me] shop since I live 1.5 hours from Bennett. As discussed with the dealership, they would reimburse me for the work performed once I submitted the receipt. Guess what? No reimbursement has ever been made! I’m still waiting for $350.00 to come to me. I did contact my salesman (Owen) weeks ago and was blatantly ignored. Called the dealership and left a message for someone to call me back. Never received a call, text, email, letter, etc. I’m very glad that a majority of the reviews here are FIVE STARS and folks had a great experience, but that is clearly not the case for me. I’m nearing 6 months of ownership and they still haven’t held up their end of the deal. NEVER AGAIN! - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Not a single staff member seemed enthusiastic that they had a customer looking to purchase a brand new $50K+ truck. Everyone was very dull with the exception of the Finance guy (Diego?) at the end of the sale. Very enthusiastic but extremely pushy and was not interested in anything but me saying, “Yes!” to their warranty. (Of which they would not work on pricing like every other dealership I’ve ever visited.) I took the truck without looking it over after it being detailed as a storm was rolling in and I wanted to get my family on the road. I found large deep scratches in the hood and a large chip out of the edge of the drivers side door. Absolutely pathetic. Unfortunately, it was found two days after I got the truck home and I’m certain they don’t do a thing about it. I would never purchase from Bennett again. Not at all the dealership they’re hyped to be.

I had a great experience from start to finish. My salesman, Shane Jones, was outstanding—he took the time to send videos and walk me through the vehicles I selected online, which was extremely helpful given my busy schedule. Shane helped me purchase exactly the car I wanted: a brand-new Buick with only 4 miles on it, and even $50 less per month than what I had planned to spend. The entire process was smooth, stress-free, and well-organized. I was able to complete most of the work online prior to the purchase, which made everything even more convenient. Everyone at Buick GMC of Lebanon was friendly and professional. I would absolutely buy from Buick GMC of Lebanon again, and a big thank you to Shane Jones for such excellent service. Thank you to the entire Buick GMC of Lebanon team for getting me into the car I wanted!

Shane was an amazing salesman. Emily a wonderful and compassionate manager. I never thought I could finance a vehicle, let alone one as relatively new as this. Tank you so much to everyone at Bennett!!!

Where to start?? Toyota Tae. Wow what a hell of a salesman. Upfront honest. He did not waste my time showing me vehicles that I wasn't interested in. Just from a 5 minute conversation hey showed me my new truck on the second try. He would have had me on the first try but the vehicle was unavailable by minutes. Please excuse the lack of me remembering names but the young guns in the sales office kept my kids entertained and they even made me forget how pain staking buying a new vehicle is. All around great group. If I ever met the owner I'd have nothing but great things to say. Update to this review. As of today was totally strung along on a new purchase whole new staff. Waiting for gm to get back in touch with me. Best part is text messages and screenshot tell the whole story.