Bennington Auto Mall

I purchased a car there 8 years ago and had a great experience with a legend there. Fast forward to now, I purchased a new vehicle. It was Sean's 1st week and he was absolutely awesome. He made everything easy, understood my needs and listened to everything I had to say. Great experience. Super addition to the team there. Glad the experience from legend to newbie was exactly the same, easy, professional and laid back. Thank you!

Rude is an understatement when doing warranty work, no help with a loaner vehicle at all because they don't have one available, they don't work with you to find one from another dealer. Was told, "I don't know what to tell you."

BUYER BEWARE. Bought a used vehicle from Bennington. I came to discover that Bennington did do some work on the vehicle but just enough to get it running. I was told there was rust while in reality, it was frame rotting corrosion. Additional mechanical issues were not disclosed to the tune of ~$5K and counting. Vehicle no longer starts because it badly needs a tune-up. To be fair, they did reimburse for some of the initial repairs but I am still out thousands of dollars.

Jenn in the Service Department is always helpful and friendly. She treats her customers like she would want to be treated. With patience and kindness. After I contacted another service department in town for a different vehicle and felt as if I was bothering them, I had to call Jenn to let her know how much I appreciated her. (They will not be getting 5 stars. )

Made an appointment online over a month ago for an oil change and an emission recall. Got there for my appointment time and was told that they do not see my appointment and asked if I made it online. When I said yes, I was informed that they don’t get/ accept online appointments, but could do the oil change for me. I told them at that point I have made the appointment using a free oil change I had on my Chevy account. I was then told to just go have a seat in the waiting area and they could do maintenance needed. I waited for over 2 hours ( by this point I was late for work). When I went to go get the keys and check out I was given the invoices (one for oil change and one for the recall). The recall, which is under warranty, they tried to get me to pay for. I refused. Then I told them again what when I made the appointment online my free oil change was acknowledged in the appointment. I was told they can not honor it and won’t, I was forced to pay before i could leave. When I called today to speak with a manager, he acted like this was a normal occurrence and insisted that Chevy does not honor more than one free oil change during the life of a vehicle ( this isn’t true). BEWARE OF THIS SERVICE DEPARTMENT!!!! If they can not accept or honor online appointments, perhaps they should update their website!!!!