Benson's Auto Group Chrysler Jeep Dodge

had a great experience working with Karla Elizondo when purchasing my Jeep. From the beginning, she was knowledgeable, patient, and truly dedicated to helping me find the right vehicle. She took the time to clearly explain all the features and made sure I felt comfortable and informed throughout the entire process. What really stood out was how hard she worked to find a monthly payment that fit my budget. She went above and beyond to make everything smooth and stress-free. I highly recommend Karla to anyone looking to purchase a vehicle—she provides excellent customer service and genuinely cares about her clients.

Richard was so amazing and super helpful. They had the upmost patience for us as we were trying to make the proper decision. They helped us with our trade-in and got us into the vehicle that we wanted with the warranties that we needed. Never had such a great experience at a dealership before. If you need a vehicle, Ricardo is the guy

with our sales rep Alius,we had an amazing experience working with this salesman! It was a 3-day process of making sure I got the right vehicle at the right price, and he stayed patient, dedicated, and committed the entire time. He truly went above and beyond to make everything work out perfectly for me. You can tell he’s an overachiever and a very hard-working salesman who genuinely cares about his customers. He didn’t rush the process and made sure I was completely satisfied with my decision. 100% recommend him to anyone looking for a great car-buying experience!

Waited til the dispute was over with my credit card company to make this review. Bait and switch scam. I was looking to get my front and back brakes and rotors done. Looking on goggle I came across Benson and a special they were having on brakes. Well I called to make an appointment but a few weeks in advance. I even asked if the coupon was valid for the time I was bringing in the vehicle. I was assured it would be and they would save the quote they gave me. Well the day comes I go drop off the vehicle and the website was updated and it was very confusing to find the coupon again. I eventually did find it emailed it to the advisor and he said it would be taken care of. It must've been a few hours later I get a call to pick up the vehicle. When I'm at the cashier room for the service dept I went through the receipt nowhere did it show it broken down that I atleast got one front/or back discounted. I asked the advisor what was going on and I was assured it was correct and the discount was applied. So I asked for a copy of his advisor estimate to compare at a later time. While paying literally about to tap my credit card I read a small tiny sign on the desk that's easily missed that there's a service fee. What a slap in the face to not mention anything about a fee from when I dropped off the vehicle to when I'm about to pay. I couldn't argue it or refuse to pay it because it was the weds before Thanksgiving and the service dept was about to close. I just paid for the service instead of leaving my vehicle for another unnecessary couple days. Well when I got home I'm looking through both the advisor estimate and my final receipt. Again nowhere on either did it show a discount. Both showed the same amount I paid but the advisor estimate sheet had less in parts and more going to the tech, my final receipt showed more in parts and less going to the tech. Weird that it was estimated so well that it still matched the advisors estimate sheet yet I was somehow still charged more in parts well then where's the discount?? I called my cc got a refund on the service charge and like 3 percent back without really knowing how much I was really scammed out of since nothing on either paper was broken down. To add insult to the whole ordeal it rained a couple weeks later and the brakes failed and had locked up several times. Never again will I give them business.

My experience at this dealership was disappointing. When we arrived, we were greeted warmly, offered water, and asked to have a seat while waiting for a sales representative. I do appreciate those initial efforts, and one salesperson even checked on us and asked if we had been helped. Unfortunately, he was already assisting another customer and was unable to help us himself. What was frustrating was that management assured us someone would be coming to assist us, but after waiting for over an hour, no one ever did. During that time, we watched multiple employees walk by, yet no one followed up with us or provided an update on the delay. I understand dealerships can get busy, and I appreciate the staff members who acknowledged us. However, being left waiting for such a long time without assistance or communication made us feel overlooked. We eventually left without ever speaking to a salesperson. I hope this feedback helps improve communication and customer service for future customers...