Bentley Charlotte

Definitely a horrific experience for me and the customer with who I recommended to call Bentley to finish a repair which we 90% finished. Kessy Module was programmed for a no start and immobilized lockout. Keys weren’t responding. There was a lady doing the customer screening, and my client explained to me that he had a problem with her before, and that no one called him back. This was a super disappointing experience from a car brand that I thought respected its consumers more than most. They don’t. I thought they had a core set of values for customers who value their brand. They do not. I thought it was more than a car. It’s not. The lady at the front desk, has also inspired a movement to bring complete Bentley service and care to Charlotte Via my shop so that we just don’t have to with people like her and her shop foreman. And I will be doing a follow up with Bentley.

From the moment I walked in, this dealership set the standard for what a luxury car-buying experience should be. The sales team was exceptional—knowledgeable, attentive, and genuinely focused on finding the perfect fit rather than pushing a sale. Every question was answered with transparency and confidence, making the entire process smooth and enjoyable. What truly stands out is their dedication to stellar service. From the first interaction to the final handoff of the keys, the level of care and professionalism was unmatched. The team went above and beyond to ensure every detail was handled flawlessly, creating an experience that felt personalized and effortless. If you’re looking for awesome sales combined with an unwavering commitment to excellence, this dealership delivers on every level. A truly first-class experience worthy of a high-end brand.

Scott is amazing and always goes above and beyond our expectations in the service department. His attention to detail and customer service are the best we’ve had at any dealership. Foreign Cars is very lucky to have him.

Beautiful place. Customer service is exceptional. They make you feel at home. Highly recommended to purchase that Vehicle. that makes you say AHHHH That vehicle that puts a smile on your face. Check them out. Very friendly staff will answer any questions that you have . And not to mention the service department. Is impeccable.

Bentley Charlotte, along with its associated foreign car brands, has consistently provided outstanding service and support to the HBS Alumni Club of Charlotte. They have graciously hosted events featuring an NFL coach as well as our club’s networking gatherings at their Aston Martin, Ferrari, and Bentley showrooms. As an owner of two Aston Martins, I can attest that the service from Scott McDonald (Service Manager), Tony Rizzuti (Chief Marketing Officer), and the General Manager has been exemplary.