Bentley Edison
Edison, NJ
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Reviewers consistently praise the dealership's sales team for exceptional professionalism, personalized service, and knowledgeable staff who go above and beyond to meet customer needs, though one long-term customer expressed significant frustration with the service department's handling of a convertible top issue and its diagnostic and repair practices.
Ismail is probably the nicest salesperson I’ve encountered in very long time. It’s pretty rare nowadays that a salesperson goes to all the extremes to get what you want. I’m very satisfied with his level of professionalism and his ability to address all my concerns. Bought my GLS from him and couldn’t be happier. Definitely recommend his services to everyone! Gold star service
Just bought a flying spur from Juan Dominguez . It’s my second car from this dealership but First time I met Juan We had a little bit of typical buyer and seller bickering back-and-forth, but there is no one more knowledgeable or honest. I probably have 30 cars under my belt. It is the best purchase experience I’ve ever had with a salesman. We ended up hugging three times before I drove the car away 10 stars.
Ismail was extremely professional at his job as a salesman. He was very helpful throughout the entire process. I purchased a 2023 Audi RS7, upon arrival to the dealership the car was there and in pristine condition. The entire process took less than an hour. If you are looking to have a courteous and exceptional experience in car buying please reach out to Ismail. Thank you again!
Amazing service all around! Juan Dominguez was great! He listened to every detail that I wanted for my custom build Bentley. Everyone is very helpful very welcoming from the minute you walk in to the minute you receive your car.
We have a 2014 Bentley Continental convertible we bought brand new and its garage kept. Only 24,000 miles on it. An object in the truck disrupted the convertible top when attempting to put the top down. The top worked for awhile but now was getting stuck halfway when trying to put it down. Not wanting to give the car to any mechanic, we took it to Bentley Parsippany/Paramus so they could look at it. They checked it quick and said it needs a full diagnostic and to make an appointment. Diagnostic cost of $349 of which would be incorporated into the repair cost if we go ahead with a repair. Bentley Parsippany/Paramus had the car a few days and then sent a video of the diagnostic. Apparently no repairs are offered on a convertible top, just a rebuild replacement (whatever that is). Rebuilt replacement roof is $35,000! I was wondering why I even had a diagnostic done if Bentley doesn’t repair convertible tops. There was never going to be a repair offered where I could apply the $349 towards. We were upset and of course weren’t going to replace the roof. There’s nothing wrong with our roof. I went to pay the $349 and Bentley charges 3% to use a credit card. Wow, just wow! Not what I’d expect from Bentley. Another disappointment was given an unwashed car back. When we asked why they didn’t wash it there wasn’t really any answer. We assume it’s because they knew we weren’t going to pay $35,000 for a roof. Then they said it would take 45 minutes to wash. After some research and google searching we found a shop about an hour away that repairs convertible tops. Dropped the car off and upon a quick inspection the owner said my roof just needed some new straps. No big deal and certainly no big estimate. Long story short, our convertible top is now operational and good as new for less than $1,500. Bentley Parsippany/Paramus should know their own cars and how to fix them. We will never be back. My convertible top was fixable in 1 day and Bentley Parsippany/Paramus refused to even offer a repair.
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