Berlin City Lexus of Portland

Jennifer was extremely helpful, professional and made the transaction easy. She communicated with me so I clearly knew what to expect and what to bring when picking up my new car. Everyone we encountered at the dealership was friendly and helpful. This is a Class A dealership due to its great staff.

The experience at Berlin City was refreshingly straightforward and easy. There was no pressure at any point, which made the entire process feel comfortable and low-stress. I ended up purchasing a Lexus with Jennifer as my sales representative. I really appreciated her no-nonsense, relaxed approach—it made a big difference. The finance manager was just as helpful and patient, taking the time to clearly explain warranty options without making it feel overwhelming. Overall, a very positive and professional experience.

Amazing customer service by Jennifer Towers! If you need a new car or help navigating finding the best option for your pre owned budget this is the person you should ask for. Communication was incredibly clear and delivered in a timely manner. She not only stayed diligent with the specifics of my vehicle request but was honest about what she currently could locate and deliver for me to review. My time wasn’t wasted but valued, and ultimately she located the best vehicle for my needs. You will not be disappointed if you ask for Jennifer Towers.

I brought my vehicle in for service today (8/1) while it was a nice thought I didn’t request or agree to the vehicle being cleaned and when I picked it up unfortunately the damage was already done. (We don’t do touch car washes because of paint swirls scratches etc.) I haven’t had much of a good experience here. When my wife and I were car shopping we gave them a shot to have our business buying a new vehicle the salesman we dealt with didn’t know what they had for inventory and didn’t want to give us the time of day. (The vehicle we ended up getting is a 2025)

Love this dealership! They made the car buying process so easy. No crazy dealership add ons or markups. Jennifer Towers was a great sales associate that was able to get exactly what I wanted and Liz West the finance person was awesome! So easy to work with both of them, straight shooters and answered all my emails and questions prior to coming in to do the paperwork. It was the first time buying a car without any stress. They won me over!