Berman Hyundai

Manny Diaz helped me tremendously. I’m new to the city, and after driving my Hyundai across the country I was skeptical on the maintenance and longevity of my vehicle. I was able to call this location (Lincolnwood) less than 24 hours before scheduling an appointment and it’s safe to say with Manny picking up the phone, to getting me into the door and out of there with efficiency and proper maintenance; I’ll be definitely calling this location a home for my car! Shout out to manny

I received a text message from Hyundai Lincolnwood reminding me that my vehicle was past due for an oil change and tire rotation. I’m aware of my mileage — I’ve owned the car for a year and a half, I’ve already done two services, and I have one free one left — but the car only has 6,350 miles. I was planning to wait a little longer, but since they reached out, I thought maybe it was the right time. I scheduled my appointment over text with them for 8:00am. I drove 35 minutes in morning rush hour and arrived at 7:45am. Once I got here, I was told that because I wasn’t at the 8,000 mile interval yet, I’d either have to pay out of pocket or wait until my mileage reaches that point. I don’t mind paying if needed — I’m not looking for anything for free (outside of the three free ones I received when I purchased the car from them)— but this is something that easily could’ve been communicated via text before I made the trip. Instead, I wasted an hour of my day driving here and back for absolutely nothing. If the dealership is going to text customers to schedule service — especially when they’re the ones initiating the outreach — they should also communicate the mileage rules before confirming an appointment. Simple communication could’ve prevented this.

Tan was great to work with at Berman Hyundai. He was easy to talk to, answered my questions without being pushy, and made the buying process pretty straightforward. I appreciated that he gave me the information I needed without making me feel pressured. Overall, it was a smooth experience, and I’m really happy with my new Hyundai Tucson. I’d recommend working with Tan if you’re looking for a helpful salesperson.

Probably the best car purchasing experience I've had. Was interested in a specific used car and it on the lot for me to try. They did talk me into getting the warranty, but overall low stress and not too pushy. Was able to get a decent trade in price for my 11 year old Elantra despite wear and tear and mechanical issues. "New" (to me) Santa Fe pictured.

I consider going to a car dealership second only to going to the dentist. So, needless to say, I was a bit anxious as I headed to the dealership for my test drive appointment. That said, the team that worked with me at Berman Hyundai were exceptional. A particular shout out to Sam (Sales person). He greeted me upon arrival with a firm handshake. He was attentive, he listened, he was assertive but not pushy, and ultimately together with his managers, successfully made the sale. I was impressed that while intent on getting my business, I was never made to feel unduly pressured. This was a big decision and a major expense for me, but I am so happy with my purchase.