Berman INFINITI Chicago

I had heard good thing about Berman INFINITI...but it meant nothing initially I had the experience for myself. When I entered i was greeted by a very attentive and friendly salesman by name of Jairo Nunez. Now I had an appointment with Ille, but unfortunately I was late and he was working with another client. Ille was hoping to be able to come back and assist me with my purchase but he did not wanted to short his current client, which I totally understood. Cairo let me know he would be taking it from there...and let's say he did a fantastic job...he answered all my questions and got me into the vehicle I wanted. Ceasar in the financing dept was also fantastic in helping me to understand my contract and getting me in my new vehicle.

I’ve been an Infiniti owner for several years now, and when the new 2027 QX65 came out I had to have it!, I called every dealership in town, all of which put me down on the waiting list. In the process I discovered that not all dealership’s offer the same lease or financing promotions, one particular dealership could not honor what they advertised and knew little about this new model. Bermans however was the opposite, I started working with Enzo Ornelas- who from the beginning was the most proactive! He understood what I wanted and did not want to waste my time with a lot of back and forth. He kept an excellent dialogue and I felt comfortable making this purchase with him. He was extremely knowledgeable with the model that was just received within a few hours of his delivery. I’m very happy with the whole experience and look forward to working with them, Thanks Enzo!

When I brought my vehicle there in August 2025, the serivce advisor Eddie refused to review and discuss my list of known issues. His only interaction with me was saying he was having problems scanning the barcode with the VIN on my car, and that this inspection would cost me $405. When I returned to pick up the vehicle, while reviewing the report I was astounded to see that everything passed, except for the power lift gate, adaptive cruise control radar and horn. I appealed the findings of this inspection to Eddie, even taking him to my vehicle and showing him that the engine air filter was so dirty it was black, he pushed back and supported the findings of Technician 98 and it was in perfectly acceptable condition and did not require replacement. When I went to pay, I saw that Eddie had tacked on a fraudulent charge of $37.65 for "non attributable supplies and services", the only shop supply used here was a single paper towel to wipe off the oil dipstick. Of the issues with the vehicle: - Contrary to their report the horn functioned fine. Eddie refused to say how they determined it was faulty unless I paid him $225 for "diagnostics". - The adaptive cruise control radar having a DTC code for being blocked was already known. Instead of just telling me they could install the license plate elsewhere on the bumper, Eddie demanded another $225 for "diagnostics" to determine why the radar was blocked. - The tires on the front axle had 4/32" of tread depth and more than 73,000 miles on them. Illinois state law requires them to be at least 4/32" of tread depth, and the manufacturer rated the tires for only 70,000 miles. Instead of telling me they required imminent replacement, Eddie just listed it as a "caution". - Both front brake rotors had a deep groove cut in to them, several thousands of an inch deep. The factory service manual says they should be replaced if it is more than 6 ten thousandths deep. Instead of failing them as the service manual indicates Eddie listed them as a pass. - The emergency/parking brake was non-functional, the factory service manual says it should be able to keep a vehicle stopped after 5 or 6 clicks. Mine required 14. Eddie listed this as a pass. - The windshield washers were severely misasligned, Eddie marked them as a pass. - The windshield wipers had significant problems with streaking, Eddie marked them as a pass. - Passenger compartment air filter was extremely dirty and filled with leaves, Eddie marked it as not applicable. - Engine air filter was so clogged it had turned from white to black, Eddie marked it as a pass. - The vehicle had the wrong battery installed - a size 65 instead of size 27. A size 27 battery has 50% more capacity. Eddie marked it as a pass. - The transmission had a problem with shuddering, instead of inspecting it or the fluid, Eddie marked it as not applicable. - The only actual problem they had managed to confirm is that the power lift gate was broken. They wanted an additional $225 in diagnostics to tell me that the motor needed to be replaced. - The on board maintenance computer said the engine oil was past its end of life. Eddie listed it as a pass. - The front seats were both defective, one stuttered, the other would rock back and forth, these issues were ignored by Eddie. I ended up emailing the service director Mark, and he convineced me to ultimately brining my vehicle back to Berman Infiniti so they could try again, to refund me the $445 paid for the inspection, and file a warranty claim to cover the service. I prepared a 45 page report for Mark showing him everything which was wrong with the vehicle, pictures documenting these issues when possible, and excerpts of the factory service manual as an authoratative source as determining if an issue existed. A few days later the adjuster denied the claim. Eddie at Berman Infiniti refused to tell me why, and when I contacted warranty department I was given reasons such as not being to inspect the power lift gate motor, as the technician at Berman couldn't figure out how to manually open the lift gate.

Eddie, went over and beyond with handling repairs that my vehicle was sublet there for. I cannot thank him enough for speaking and making calls to my insurance company. Eddie is a huge factor in me having my vehicle service with Berman in the near future and also purchasing my next vehicle with them. Thanks for everything.

My car was towed there Friday, June 12, 2026 to have a flat tire replaced. I was told that the tire had been ordered and that the car would've been ready prior to the close of the business day. I called to check on the status of the car sometime after 3pm. I was I formed that the tire had not arrived and to look forward to picking king my car up Wesseday. Monday came I was told the tire had not been delivered. Tuesday I received a text message stating the wrong tire had been delivered and that I would have to wait another day before my car would be ready. Wednesday morning I received a phone stating that my ar was ready for pickup. I asked the service person if it was possible for me to have a courtesy drop-off as I had no means of transportation to get there. The person responded that he wod check and call me back. I never received a call or a text. I was refused a loaner vehicle when I left my car there for a flat tire replacement service. I had to utilized Uber. And honestly I have been a loyal customer with infiniti since 2018. This has been my worst experience. Traveling from my home to work which is a minimum of 15 miles to and from was an extremely hardship gor me to deal with.