Bertera FIAT

I own an antique FIAT. Parts are very difficult to get in this country as it was never imported into the U.S. Usually I have to go to some European country. The parts people won’t even try - even when I give them the exact part number!

- Won’t accept payment over the phone. Even from a person with more than a 500 credit score, above room temp IQ, and doesn’t say things like “ayo” “cuz” “bet”. All because, it sounds like they allowed someone like that to scam them. Lmao, joke of a dealership - Hours are not the same at all as what they have listed on google. And yes, you have control over that. I’ve had to manage mine and others before, you control it and what hours it says. When I called them yesterday I got someone who wasn’t in the fiat area, when I said I needed the fiat people the lady hung up. Ok, cool. Then I got ahold of them to find out no I can’t come before they close and pay for the car ($150’ish bucks) because they’re closed, yay. I can’t pay over the phone and just go get it and drive it home because “oh no someone who’s not a degenerate could have his bank refund his $150-ish bucks what are we gunna do if that happens 😱”. Christ these people are frustrating beyond belief.

Used them only because my Fiat was towed to the closest dealer to where I was located at the time of maintenance issue. Customer Service was horrendous! The older lady seemed not to enjoy her job at all and it showed. They performed a recall while my car was in for tires and she made it the worst ever experience I've had since owning my Fiat. There was another girl there who did step in to try and better my experience and I did appreciate that...I will never go here or recommend them...word of mouth still counts for something! Build a team that makes it a great experience coming in your door Bertera!

The service was okay. I had to initiate follow up for status, which should never happen. I wasn’t clear that most of the work would be sublet, or performed elsewhere for less, then marked up for the “convenience”. $1400 and my car came back dirtier than I left it. Grease all over my key even! — I will share more but I’d like to see if they can resolve this first. - I’m not satisfied, but not angry. I expected more, but perhaps I shouldn’t have...

I bring my car here for service and the service department is excellent. I've had an issue with starting the car and they continue to work on it and I'm certain they will solve this problem. There is one other Fiat dealer/service center in the larger area and the treatment I received at that dealership was a disaster.