Bessada Kia
Pickering, ON
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# Summary The dealership is praised by most customers for responsive, friendly staff who provide excellent service during the buying process and treat customers like family. However, one customer reported serious concerns regarding warranty coverage misrepresentation, a defective vehicle battery, and alleged unprofessional conduct by management during a dispute resolution.
Over the last week I have been talking with Angelo Bazos, he answered all my questions and all questions asked by my family as well. I took a 2026 sportage out for a test drive and he explained a lot of the new features. I picked up my new Kia Sportage and Angelo went over a few more details, and showed me how to use the touch screen. This is my second Kia from Bessada and I highly recomend them! Angelo provided EXCELLENT customer service, and I really enjoy my new Sportage! Thank you Angelo, Joe and the entire team at Bessada!
We had a great experience recently with Bessada Kia. We primarily dealt with Eddy who was extremely responsive and honest with us from the get go. We also appreciated how patient he was with us since we were coming from nearly 4 hours out of town. Bessada Kia took the time to answer all of our questions and concerns about the vehicle we ended up purchasing. When we picked up the vehicle in person, they treated us like family! We are very happy with our recent purchase and would recommend Bessada Kia to any of our friends and family.
Smoothest car purchase I have ever made. April (as much as the lady at the counter) was super friendly, super professional and always available to assist throughout the whole process, which made it so easy. I came from quite far for my car and didn’t regret it at all. I definitely recommend Bessada Kia and will spread the word!
A huge thank you to April for assisting us with purchasing our brand new Kia Carnival 2026. We have been customers of Bessada Kia for over 2 years and have always had a great experience. The service team is amazing as well. Overall, a great experience with a family owned business that truly cares for their customers. I highly recommend April and Bessada Kia.
Reply to Kia Besada: There is a clear recall across all Hyundai, kia and Genesis cars for the 12v battery failure due to ICCU failures and recalls. Mine already got that issue recall and caused this battery issue. Also when I bought the car your salesman Eddy told me car is covered bumper to bumper for 5 years and 160,000 or 180,000 km. He didn't tell me I hide that the small battery is only good for 1 year. As for treating customers professionally that was not the case when the owner Joe Besada was racist and literally told me to go walk home I am not giving you your car or the rental you gave me when I said I am fasting and I need to get back. After all day of fasting and he sits me in his office and wastes my time for 3 hours and then says I have no choice but to pay you....mind you without a receipt or any warranty on the new battery. Thanks for the reply but you can put a spin on how badly I was treated. NO ONE SHOULD BE GOING TO KIA BESSADA TO BUY A CAR CUZ AFTER U DO THEY DONT CARE! Original review : Sold me a brand new Kia EV6 2024. I have had it for 1.5 years and the battery is dead. I was told the car had 5 year warranty but now I find out the battery is not covered and I have to pay for the battery. Very misleading. DO NOT BUY A CAR FROM HERE ! And they have a recall for the car not charging the 12v battery so a defective car issue. Absolute crooks ! I sat in the office of the owner Joe Bessada for almost 3 hours as he gave me one wrong number after the other to call KIA consumer affairs. I found the number myself and same story that the warranty of the battery is only 1 year and then i have to pay half of it even though this is because of a defective system in the car they sold me. This was the first day of my fast in Ramadan and when i told Joe I will have to think about it he said he can't let me go with the rental he wants it back and i have to pay for the battery if you want the car fixed. Then he proceeded to block my car and the rental in with his car so I can't leave the dealership. And told me if i want to go home and open my fast I can walk home but I have to pay him to put the battery in the car and he will NOT give me a receipt or paperwork for warranty on the new battery until tomorrow. How do you trust a crook that just conned you and then hand over money to replace a battery with no receipt or warranty or papers? I almost collapsed there from exhaustion from fasting since yesterday and he blackmailed me. Then after I insisted regardless of him becoming rude and racist after he found out I am fasting and Muslim he finally agreed to give me a receipt and warranty paper of sort. I don't know what kind of a human being sees someone who is exhausted, been taken advantage of with a defective car battery and then after 3 hours when i tell him its time for me to go home to open my fast...holds me hostage and says you can walk home and i am not giving you the rental or your car...which i am still paying lease on! And Mind you they called me to come in asap even though i was in an emergency trip at the dentist for my 6 year old. And the rental they gave me was a staff car that someone had smoked it and said that's all they can do.
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