Bestway Autos
Norfolk, VA
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# Summary This dealership receives polarized feedback, with some customers praising the owner and staff for responsive customer service, honoring warranties, and resolving vehicle issues promptly, while others report serious problems with vehicle quality and aggressive repossession practices that left them stranded. The experiences suggest inconsistent outcomes depending on circumstances, with satisfaction correlating strongly to how management handles post-purchase issues.
Pay 5600 for a truck only to have to fork out 4300 on a new engine a month later not to mention the 300 in new brake parts the second day of owning it nice people but hey my fault I bought it( retained my attorney I will recoup every penny I paid including the new engine and irreparable harm to my business as we was a truck short for over a month)
By far the best place to purchase a vehicle.. herb Torah Kathy are the most down-to-earth and family-oriented people they have dealt with I have had my Avalon for a little over a month and any problem I had has been taken care of no questions asked I will be returning again for a Lexus you have a customer for life thanks again Best Way Auto
Initially I gave this place a one star. Due to issues I had with a sales associate handling a situation poorly and a car I just recently bought had an issues leaving me without a car. It's such a reflection about a business when they take a issue seriously and your grievances are heard. Everyone's concern when purchasing from a used car lot is getting a good reliable car and if we're being honest most used car places have a negative stigma already. However, the business owner Herb and an Associate Sandra made sure that my issues and concerns was dealt with. They didn't make me feel like I was just being a problematic client or was just someone trying to avoid making a payment. They understood where I was coming from and worked with me. Sandra was my main point of contact and kept me in the loop and I was able to make arrangements with as I got the car towed in. Most of all they honored the warranty they offer over the engine and got me back on the road FAST!
Thanks for the car. "Hey yeah, I'll pay the remaining $375 (I'm behind one payment) I owe next week because I'd like to fix one of the several issues you guys sold me the car with. Hood latch won't stay shut" "We're repossessing the car because you this said Friday. Your next bill is two weeks." "Oh. So I can't fix the car first?" "No." "That's still two weeks though. I'll have the remaining $375 literally next-" "We're repossessing the car today." - May 11th, 2023 They repo'd, my friend had to help me. Good luck if you have to go here Edit: May 4th, 26. Car still works. If you guys weren't trash, I might change to two stars. Lost a friend because of this, so it's gonna stay at that fat one. Ty for the car though really.
I have had a great experience with them. Herb and Torah always are helpful and they always have taken care of any problem with my car right away with no delay. When you get a used car, there is always going to be some problems with them, but they take care of it no problem. They even took care of something that was not on the warrantee. Who else would do that?
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