Bill Knight Lincoln

I can’t recommend Haley Lee in the service department enough. She worked with me on a large extended warranty claim and went over and beyond at every turn. Kept me informed through-out the entire process, came in under what she thought it was originally going to cost, all while being kind, caring and friendly. Highlight of it all is, I wasn’t “their customer” but they treated me like I was from the moment I walked in the door. If you ever need service, Haley Lee is your woman!

Our overall experience was very good. Our original salesperson ghosted us on the day we wanted to test drive, never even returning our communications. We ended up with another salesperson, JC, that was great and VERY helpful. The financing aspect was quick and easy. We love our new Nautilus and have been busy learning about all of the features.

HORRIBLE SERVICE. We scheduled an appointment to view a vehicle listed at $28k. Within approximately one hour of our arrival, the online listing price was changed to $30k. Fortunately, we have screenshots documenting the original listed price. During our visit, the salesperson left us waiting outside for an extended period. When he returned, he did not address the price change or answer our questions and instead stated, “Do you need to drive some more to make a decision?” Based on how the visit was handled, we informed the manager that the level of service we received was unacceptable and did not meet reasonable customer service expectations.

Bought a 2025 Lincoln Navigator a couple months ago. First vehicle I have ever had a major issue with. But I assumed Lincoln would take care of it. Essentially the AC works in the front but blows warm to hot in the rear. Reading the forums this seems like a documented issue with the new Navigators. I took it to Bill Knight for service. After they told us it is an issue they checked another navigator on the lot which also had the issue. After talking to them they told us there was nothing they could do about it and to call Lincoln Concierge. So that’s what I did and the Concierge spoke to Bill Knight. The final consensus “after talking to the technician and the manager, the A/C is running to Lincoln specifications.” LOL if this is Lincoln’s specifications for a $100,000 vehicle I guess we need to spend $200,000 to actually get a vehicle that has working air conditioner. I don’t want to see what a $50,000 vehicle does. Essentially it seems enough people need to complain about the issue for Lincoln to actually address it. I have no clue if the sales people at Lincoln know this is an issue and stay quiet about it when marketing these vehicles but if we knew this was an issue, we would not have bought the vehicle. We have 3 children in the back including a newborn and live in the South. You have to have working air conditioner in the summer months. Lincoln is a disgrace and Bill Knight needs to grow a pair to take care of their customers. Unacceptable. Do not buy a new Navigator. And do not work with Bill Knight. Concierge actually recommended us to go to another Lincoln dealer if that tells you anything.

Helpful, informative, polite, and low-pressure. John took the time to provide test rides, to find the exact Nautilus I wanted, and to work out the arrangements I needed. Delivery was on my schedule and the car was thoroughly prepped and ready to go. I can’t think how my experience could have been better. John communicated when I needed help and never pressured me at any point. It was a great experience and I love my Lincoln.