Bill Leggett Automotive inc
Columbus, OH
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Google Reviews
# Summary The dealership receives polarized feedback, with one customer praising responsive communication, respectful service, and a pleasant purchasing experience, while multiple other customers report serious mechanical problems shortly after purchase—including oil leaks, differential failure, and engine noise—along with complaints about unresponsive customer service and dismissive staff behavior. These negative experiences have left buyers with substantial unexpected repair costs and reluctance to return or recommend the business.
I saw a car I was looking for more than year pop up in My FB feed at a price that I knew was more than reasonable. My first contact was through FB messenger and the response was quick. I made phone contact and the salesman was very pleasant to talk with. We spoke about me coming up and I was driving a good distance and he offered to keep the vehicle available for me as long as I was on my way knowing I had a few hour drive. He did exactly as he said as two people were in the lot waiting to look at the vehicle when I pulled in. He allowed me to inspect the vehicle and drive it. It was only a short drive but it is their policy so it is what it is. The two people were still in the lot when I got back from the test drive. After some more time spending looking over the vehicle I decided to purchase it. I gave him money to hold it because I couldn’t pick it up for two days when I could get a ride up to Columbus again. When I can back he was extremely kind to me and my wife and I left with a vehicle I have always been interested in owning and it was the color I have always loved as well. Buying a used car is always stressful because you can’t help but be scared the car will break shortly after the purchase, but that stress is expected, is it not, when you buy a no warranty vehicle? So for me, I have no bad things to say and I can only express the kindness and respect I was given. My purchase was pleasantly a good experience. Thank you for the kindness.
My husband purchased vehicles from here in the past, which lasted several years. But, he purchased a GMC Sierra a little over a year ago, and within 2 weeks had an continuous oil leak. He's had a couple fixed, but there are more. So, a lot of time in the auto mechanics shop and lots of money. My daughter, who lives in Maryland, came here and purchased a Nissan Rogue. 14 months later, while having her 3 children with her, the rear differential went out. After 1 estimate of $4000 and another informing because of so much rust on the frame, it's not worth fixing. Single mom with 3 children and no transportation. She used all the money she had on this vehicle. Now stuck. We'll never refer or shop here again.
Purchased a vehicle from them and paid cash about 2 to 3 weeks ago. The vehicle has been at the mechanics almost entirely since then due to all manner of issues. The car has only been in my driveway for about 2 days total and being fixed the rest of the time. The car was purchased for $3400 cash and so far the repair bil is around $3100. If this is customer care and service I would hate to see if they hate some one.
Don’t shop at this place Bill legit automotive Inc. ain’t nothing legit about this place this place is not good they sold me a car gmc Terrain 2014 When I test drive the car the car works fine. I left the car there cause I wasn’t able to get it The day when I came back the following day to pick up the car, the car no no more it was making loud noises shaking really bad, and when I came here to talk about it, the guy only got smart with me. This is not a good place do not shop here, they’re scamming people out of their money . He wouldn’t even give me my title I had to pay $50 more just to get my title the car might look nice but it don’t work !This is crazy but god don’t like ugly!
I’m not gonna sugar coat anything. These guys are really indecent people. Please avoid at all cost. Here’s my story. We walked in and saw a car we were interested in for my little cousin. It had low miles and the price was reasonable so we walked in hopes of taking the car for a test drive instead we were met with a hostile attitude. The skinny guy and the short guy were adamant that we were not be allowed for a test drive if we were not purchasing. My uncle and I were both stunned by the hostile response. Then he proceeded to mention that they have someone coming soon (at closing hours) mind you that they’re buying the car instead and was told to go. Now as a person of color and Somali decent, I am weary of calling people racist. But they seemed to already have a misconception that we were not going to buy so they didn’t even want to give us the time of day. This is completely unacceptable and nobody should experience this. I hope they treat customers better going forward. Do better!
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