Bill Marine Mazda

2 bad experiences at this service dept on the same car I bought new. Come in for oil change and they overfill the crankcase. Yesterday, came in for check on a dummy light, and informed me they recommended radiator flush/fill, brake fluid flush/fill, and transmission flush/fill. Agreed to the radiator flush/fill and a wiper refill for my back wiper. Didn't have refills for my front wipers on my 2017 Mazda 3 Touring with 46K. Checked out and was about to leave when I realized I had no wiper blade on the rear window. Returned to the service desk and had to get a tech to retrieve and apply the wiper. Not sure if personnel in this service dept are consuming too many red bulls or taking vape breaks, but I'm through with this dealer's service dept. I'll go to Columbus or Cincinnati before ever returning here

In the service industry we cannot forget our customers. Called to make an appointment last Friday with Jeff in service. I was forwarded to parts to verify the shocks for my car was in stock. Was told that he would order the parts when the appointment was confirmed and he hung up. Minutes later Jeff called and said there was some confusion but I was to be forwarded back to him. I confirmed the appointment but the parts guy left and Jeff told me he would get with him on Monday to complete order. It’s now Friday and I showed up on time and Jeff forgot about me. No Service arranged. I asked if he was still able to complete service and he said he didn’t know. I cannot leave my vehicle with a service team with that many unknowns nor would I recommend anyone else. This is a crowded service industry with many competitors. Two things keep business and attract business. Customer service and Mechanical service. Bill Marine is missing these key elements.

I recently booked an appointment for oil change, tire rotation, and excessive vibration under engine load. I have always taken my car to a dealer or worked on it myself. I'm happy to pay dealer prices for high quality service; however, this is not what I received. The service tech let me know that the vibration was most likely due to wear in the lower motor mount, which I authorized replacement of. The wrong part was ordered, and multiple trips were involved, but about a week later, I paid, and picked up my car. The issues were as follows: The original vibration complaint was not resolved at all. They did not bother to test drive the car after installation to see if it fixed the issue. The glove box was left improperly attached and hanging down (they likely inspected the cabin air filter). The engine cover was found with 2 of its rubber grommets sitting on the valve cover, and 1 missing, and the cover improperly attached. Before dropping the car off, this cover was properly attached with all its grommets (like I said, I was the last person in the engine bay). The tires were not rotated. The invoice stated the reason was that there was 1/64" more tread on the front tires, so they left them on the front, but 1. if I request a tire rotation, and you don't rotate my tires, at least call me to talk about it, and 2. rear tires should have more tread if there is a difference, not front tires. The "complimentary multi-point inspection" sheet was only about 50% filled out. They bothered to actually look at the cabin air filter, but didn't bother to check the red, yellow, or green box to tell me how dirty it was? I mean, at least they weren't trying to upsell me with a fake filter, like some scummy shops will do... The oil cap was installed upside down. Super minor, but in combination with the rest of the results of this visit, it shows that they have insufficient attention to detail, insufficient tracking, and not enough care, at least not what I would expect from a dealership. TL;DR: Nothing was super wrong, but I definitely won't be back.

I took my car in to have some warranty work done to my car. I worked with Lily she was wonderful to work with. She went above and beyond to get a fix for my car and even followed up with me following the repair to make sure everything was still working okay.

Bought a used Mazda. Great experience with Sales and Financing.