Franchise Dealer

Black Bear Chrysler Dodge Jeep RAM

Clarksburg, WV

4.8(426 Google reviews)

Brands

JeepDodgeRam

Contact

1251 Good Hope Pike US-19, Clarksburg, WV 26301
(304) 826-2434blackbearcdjr.com/

Google Reviews

# Summary Customers consistently praise the dealership's sales staff for their personable, pressure-free approach and professional service, with particular recognition for salesmen Bobby Wills and Zac Hart. However, one customer reported concerns about post-purchase issues, including unclear warranty information, vehicle cleanliness upon delivery, and prolonged service wait times.

Justin Riffle5 months ago

If you’re looking for a great car-buying experience in Clarksburg, I highly recommend Black Bear CDJR in Clarksburg, WV (26301). Ask for Bobby Wills — he was very present, personable, and treated me like I was the only customer in the building. No haggling, no pressure — just straightforward, honest service. The entire staff was professional and exemplified respect from start to finish. They gave me a fantastic deal on my brand new 2026 Chrysler Pacifica AWD in black on black, and I couldn’t be happier with the experience. If you’re in the market for a vehicle, this is the place to go!

Alexa Riffle5 months ago

We had an amazing experience at Black Bear Chrysler Dodge Jeep Ram, and we can’t say enough good things about our salesman, Bobby! From the moment we walked in, Bobby was friendly, professional, and genuinely cared about making sure we had the best possible experience. He took the time to listen to what we wanted, answered every question thoroughly, and never made us feel rushed or pressured. Bobby’s knowledge, honesty, and positive attitude made the entire process smooth and enjoyable. He went above and beyond to make sure we were comfortable and happy with our purchase, and his customer service truly stood out. If you’re looking for a dealership that treats you with respect and a salesman who actually has your best interest at heart, ask for Bobby at Black Bear CDJR—you won’t be disappointed! Thank you Bobby!

Johnathan C4 months ago

Ask for Zac Hart he works wonders!! we had an absolutely amazing experience at this dealership from start to finish. buying a car can sometimes feel overwhelming and stressful, but this team completely changed that for us. they went above and beyond to make sure we felt comfortable, informed, and confident every step of the way. from the moment we walked in, the environment was welcoming, relaxed, and genuinely caring. there was zero pressure - just honest conversations and a real desire to help us find exactly what we needed & great effort in making that happen for us. they took the time to answer all of our questions, explain every detail clearly, and make sure we were 100% comfortable with our decision. what really stood out was how much they truly cared about us as people, not just as customers. Zac Hart made entire process smooth, stress-free, and even enjoyable - which says a lot when it comes to car buying! we left feeling excited, valued, and completely satisfied. if you’re looking for a dealership that treats you with respect, makes the experience easy, and genuinely goes the extra mile, this is the place to go. 10/10 - we would absolutely recommend them to anyone! we truly could not have asked for better a salesman & manager. thank you again Zac, from the bottom of our hearts! and don’t worry, we will be back for the next and we’ll be coming to you personally! Ask for Zach, he’s the man!

Justin Riffle5 months ago

If you’re looking for a great car-buying experience in Clarksburg, I highly recommend Black Bear CDJR in Clarksburg, WV (26301). Ask for Bobby Wills — he was very present, personable, and treated me like I was the only customer in the building. No haggling, no pressure — just straightforward, honest service. The entire staff was professional and exemplified respect from start to finish. They gave me a fantastic deal on my brand new 2026 Chrysler Pacifica AWD in black on black, and I couldn’t be happier with the experience. If you’re in the market for a vehicle, this is the place to go! GOD Bless!!!

Shelton Lizotte6 months ago

The sales did what they could to keep me in the store to make that sale and also make sure all my concerns were covered to make that sale. The only negative thing to speak of is im unclear or the warranty my vehicle comes with. It is a used vehicle from Chevy. There we're a few coffee stains in the back seat and after I left the dealership I found the dirty coffee soaked rags in the rear cup holder. Unfortunately the suv slid off my driveway backwards in some ice. The low tire pressure light has been on not sure if that has anything to do with it. My truck has been in service almost a week now. Just wanted a fuel relay changed. After having my truck towed the tech requested two additional hours to diagnose. Im confused because running OBD2 codes takes only a few minutes. Anyways im still waiting. Bad luck i guess .

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