BMW of Kansas City South

This is my third BMW, and I’ve been bringing my vehicles to BMW of Kansas City South since 2016. Over the years, I’ve owned three BMWs, including two 7 Series models, and the service department has consistently exceeded my expectations. My Service Advisor, John Strode, is outstanding. He communicates clearly, keeps me informed throughout the process, and always makes sure my concerns are addressed. Tyler Johnson, the technician who services my vehicles, is equally impressive. His attention to detail, expertise, and professionalism give me complete confidence that my BMW is being cared for properly. BMW of Kansas City South has the best service department in the Kansas City area. The level of customer service, technical knowledge, and overall professionalism keeps me coming back year after year. If you own a BMW and want your vehicle serviced by people who truly care about both the car and the customer, I highly recommend BMW of Kansas City South.

I shopped for a new luxury SUV at many different dealerships, but as soon as I walked through the doors at Hendrick, I knew I had found my next car. Our salesman, Demise, was friendly and knowledgeable, but most of all he was authentic. He quickly found the exact vehicle I was looking for, even though I was not yet sure what I wanted. It was like he read my mind! The entire team at Hendrick was professional and never pushy. We had a very good experience with every employee there. My husband purchased a BMW from Hendrick in the spring and he has been very pleased with his experience as well. I highly recommend Demise and the entire team at Hendrick and I absolutely love my new SUV!

I’m updating my review to reflect the full experience with BMW of Kansas City South. The process started with some significant frustration. We later discovered the vehicle we purchased as Certified Pre-Owned had an expired certification at the time of sale, which resulted in delays, registration stress, and multiple follow-ups on our end. Communication could have been more consistent during that period. To their credit, once everything was escalated, the dealership worked to correct the issue. They covered the transportation costs related to the certification process and completed the re-certification properly. When I brought the car back in, the drop-off experience was smooth — the loaner was ready and the staff was welcoming. Justin, the Sales Manager, was professional and responsive. He handled the situation respectfully and made efforts to ensure the certification was finalized. Pickup could have been a bit more organized, and a few small details (like vehicle presentation) were overlooked. At a premium brand level, those finishing touches matter. Overall, while the experience had bumps, the dealership ultimately made it right, and I appreciate the effort to resolve the situation.

I recently purchased a preowned Audi from BMW of Kansas City South. I worked with Alex Jaramillo in their sales department. He was super knowledgeable and helpful on the car I was looking for. Even in the cold and snowy weather they made sure to get the car cleaned up and make it an awesome experience all around. I cannot recommend this dealership enough!

My experience at Hendrick BMW was terrific! My partner Camilla convinced me to buy a new m240i from another dealer that shall remain unnamed because they refused to let me bring my friend on the test drive because “He’s a bear”. Very discriminatory! I had an issue with my m240i about two weeks into owning it because apparently the abs unit isn’t supposed to spontaneously engage the brakes. I thought it was a very exciting design feature! The technician that helped me was Sam Fisher. He helped me understand the mortal implications of the issue and replaced the abs unit very quickly! Apparently he’s been doing dozens of these because of a recall and boy did he step up! Camilla told me she was jealous that Sam works that hard whereas all I do is sing and get shot out of cannons. I offered Sam a slot as a guest on the show I appear on, but he politely declined because he said he doesn’t want to embarrass himself singing. So humble, I know this guy sings great! It’s probably for the best though, Miss Piggy would definitely find him attractive and get us into another hr suit like she has before. He’s a handsome man, and a great technician! Thanks again Hendrick, and thank you Sam!