BMW San Luis Obispo

Scott Boulanger is by far the most useless and unprofessional Sales Manager I’ve ever encountered in my entire car-shopping experience. The fact that he’s been with BMW for over 20 years makes his behavior even more disappointing, you’d expect that level of experience to come with professionalism, but in his case, it seems to have produced only arrogance and complete disinterest. I visited the dealership to look at a car that has been sitting on the lot for over 60 days. with all the time on their hand, the vehicle was in terrible shape. The paint was so rough that orange peel was visible across the panels, the headrest stitching was torn open exposing the yellow foam underneath, and the vent blade was broken. If these are the issues I can spot during a simple visual inspection, I can only imagine what other problems are hiding beneath the surface. Still, I was willing to overlook these flaws because I genuinely liked the car and was prepared to move forward. But Scott Boulanger completely ruined that possibility. Before I left, I politely asked if he wanted to hear about the defects I discovered. His response? “Only if you’re buying the car.” That one sentence told me everything I needed to know about his attitude, dismissive, unprofessional, and utterly lacking in customer respect. At that moment, I was a serious buyer, but his arrogance made it impossible to trust either him or the dealership. If this is the standard of leadership BMW allows from a sales manager with two decades of experience, it’s a disgrace to the brand and a warning to anyone expecting integrity, service, or basic decency here. For the record, my sales person is Mike Martinez and he is equally as bad, never disclose the damage before hand. It’s pathetic.

I recently went to BMW of San Luis Obispo for a software update on my F80, and the entire experience exceeded my expectations. From the moment I arrived, the staff was professional, welcoming, and attentive. They made the check-in process smooth and kept me informed throughout the visit. The waiting area was clean, comfortable, and well set up with complimentary coffee, water, and snacks, which made the time pass quickly. This was my first visit to this location, and overall, it was a very positive experience. Great customer service and a well-run service department—I’ll definitely be returning.

JT and James went above and beyond for me! I appreciated that they were always in communication with me and never left me waiting. They ensured that I was 100% satisfied with every little detail. Jose in finance was just as wonderful! Their honesty and integrity was refreshing. Best car buying experience I’ve ever had. I will definitely be back soon for our next BMW.

Just when I thought it was out of reach, Arnie made it happen! This dealership is elite. From losing a beloved 435i to a total loss, to now owning a 440i. That is truly, one of its kind. Is my ultimate redemption story. Thanks BMW OF SLO

Excellent dealership. We made a deal on a new loaded M3 not yet at the dealership and they honored their commitment. They made us feel very appreciated and made the delivery especially memorable. Love the car and Mike was great.