Bob Allen Ford Pleasanton

I recently had an outstanding experience at Oakes Ford dealership, and I can’t recommend them enough! From the moment I walked in, the staff was welcoming and attentive. Chris Wilson, the Service Manager, truly stands out as the best in the business. His expertise and dedication to customer satisfaction were evident in every interaction. He took the time to explain the services needed for my vehicle and ensured everything was completed promptly. Chris went above and beyond to address all my concerns, making the entire process smooth and stress-free. The atmosphere at Oakes Ford is friendly and professional, and it’s clear that they value their customers. If you’re looking for exceptional service and a knowledgeable team, Oakes Ford is the place to go—especially with Chris Wilson leading the service department!

Brad in the service department was easy to work with because he stayed disciplined. He didn’t chase side issues. He kept the conversation on the one thing that mattered, and he handled questions without dragging it out.

I recently purchased a new truck, and I couldn’t be happier with the experience with Cody! From start to finish, the customer service was outstanding. Cody was knowledgeable, patient, and genuinely interested in helping me find the right vehicle to fit my needs. They answered all my questions thoroughly, and I never felt pressured or rushed. The entire process was smooth and transparent – from test driving to financing. They went above and beyond to make sure I was comfortable and satisfied with my purchase. I drove away confident that I made the right decision, thanks to their professionalism and attention to detail. If you’re in the market for a new vehicle, I highly recommend stopping by and speaking with Cody. The exceptional service and dedication to customers truly set them apart!

Cory was attentive to my questions and the back and forth via e-mail and phone. He made what felt like a fair deal in trade and purchase. I was majorly impressed with the vehicle being ready when I pulled in from a three hour road trip to pick it up. He had everything as promised completed and all the paperwork was ready to go. Ambre was super helpful in getting all of the paperwork signed and completed and the entire team overall was extremely friendly and kind to both me and my two little girls who made the long trip with me. I would definitely make the 6 hour trek to do business again in the future.

My experience with Oaks has been consistently disappointing. The first time I took my car in, it was leaking coolant. They told me there was no leak, but I kept having to top it off. I eventually took it elsewhere and had the actual issue properly diagnosed and repaired. The second time, they performed an oil change but forgot to put the oil fill cap back on. I unknowingly drove 80 miles like that. Fortunately, no damage occurred, but it easily could have. Most recently, Oaks quoted me nearly $4,000 in repairs, including replacing my brakes (claiming the pads were at 3mm), rotors, and rear wheel bearings—plus several smaller issues. I decided to get a second opinion, and I’m glad I did. Another shop found that I only needed a front alignment. My brake pads were actually at 8mm, the rotors were in good shape, and no bearing issues were found. While others may have had positive experiences, I’ve found Oaks to be careless and misleading. I think it’s important to share honest feedback so others can make informed decisions.