Bob Brady Dodge Chrysler Jeep Ram Fiat
Decatur, IL
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# Summary The dealership receives consistent praise for its sales team's customer service, with reviewers highlighting how individual salespeople like Kim and Adam listen to customer needs and facilitate smooth purchasing experiences. Service department experiences are mixed, with customers commending staff professionalism and efficiency, though some report concerns about service pricing and incomplete inspections alongside vehicle maintenance issues.
My wife and I had a really good experience at Bob Brady in Decatur. We were able to purchase the Van of her dreams. We were looking for the only store and go seating in vans made today. The team at Bob Brady were very pleasant to work with.
Update: A year into having my vehicle, I’ve already got coolant mixing in my oil! Also, why take something most give for free and charge $22 for it? Tire rotation alongside an oil change should not cost an extra $22! Then, $100 to change one taillight bulb is absurd! Also, thanks for the free multi-point inspection… it’s blank, you didn’t even fill it out! We had an amazing experience working with Kim over at Bob Brady! My wife and I were looking to trade in our smaller truck for a full-size pickup… something powerful enough to pull our boat and roomy enough for our growing family. Kim made the entire process incredibly easy and seamless. She listened to what we needed, guided us through every step, and made sure we drove away with the perfect vehicle. If you’re in the market for a new ride, we highly recommend working with Kim. You won’t be disappointed!
Adam was a great salesman. He worked with me to get the payment I wanted for my car and took the time to help me find something I really liked. This was our second purchase this year at Bob Brady and we are very happy.
Extremely impressed by my service yesterday. My service adviser Ashley was very professional, really friendly and just all around great to work with. She got all of my concerns addressed and had me in and out in a very reasonable time. I highly recommend Bob Brady service department!
Milo, was the best! He took his time with me, he was honest, plus he was funny, nothing bad to say even helped me out in the long run. 1000% go to him!
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