BOB JOHNSON BUICK GMC SOUTH

This is my second car purchased here and, once again, I had an excellent experience. From the very first contact to the delivery of the vehicle, I was treated with attention and respect. The team is professional, patient, and truly cares about making sure you leave satisfied. The entire process was smooth, transparent, and without pressure. Whenever I had questions, they were always ready to help. It feels great to do business in a place where you are genuinely valued as a customer. I definitely recommend them and, if it’s up to me, I’ll be coming back again in the future. Thank you to the whole team for the outstanding service!

I went to Bob Johnson GMC South for an oil change, tire rotation and NYS inspection. These services took over an hour and a half. Then they informed me that the vehicle failed the inspection due to the check engine light going on when they opened the hood. The vehicle was fine and did not have a check engine light nor an issue with the hood before going there. The week before that I took another vehicle there and waited an hour and a half for an oil change. They do not advertise to be a 10 minute quick service. So be prepared to wait. Based on my experience with other dealerships. It does not take that long for an oil change. Lastly, our GMC Terrian had a bad sensor. Bob Johnson GMC South ordered the replacement. When I went to get it replaced they called and told me that they could not perform the service because the system they used did not state that another part that was needed for the repair. As a dealership you would think they would be knowledgeable in every part needed for a repair. Sounds like there is a bigger problem if GMC's instructions failed to list all parts needed for the repair. I would not recommend going there for service. It is a shame since my wife and I have three purchased or leased GMC vehicles currently in our household.

We had a great experience with Bob Johnson Buick in Henrietta. Steve Bagley is a pleasure to deal with…no pressure, super responsive, helpful and professional. From beginning to end, the dealership was top notch. Doug worked patiently with us through the financing piece, taking the time to thoroughly explain everything. Great dealership!

Mark Houser was so great to work with! He made our lease trade in very easy. Did not take up much of our time and was thorough about everything. Would highly recommend and will be back to work with Mark.

The only reason this is a 4 and not a 5 star review is because when I initially brought my vehicle in for an issue that should have been covered under warranty, I was told that because I had the initial replacement at another Bob Johnson that they could not see the records and therefore would not be able to do any repairs with any coverage of a warranty. After working with the service advisor and asking if they could call the other Bob Johnson to get the records, they were able to contact them, get the information they needed to replace rear toe links that had been replaced 16 months prior and were under a 24 month part warranty. After the administrative struggles were overcome, the repair happened quickly and efficiently.