Franchise Dealer

Bob Johnson Volkswagen of Watertown

Watertown, NY

4.5(436 Google reviews)

Brands

Volkswagen

Contact

18493 US-11, Watertown, NY 13601
(315) 788-8989bobjohnsonvw.com/

Google Reviews

# Summary This dealership is praised for transparent sales processes, professional and friendly staff, and exceptional service department expertise that offers competitive pricing and fast repairs. However, some customers note limitations with on-site repair capabilities and occasional quality control issues with new vehicle deliveries.

Rich Stonera month ago

The entire process was extremely easy and transparent. We are enjoying the SUV and the gas mileage is better than advertised.

althea basnight2 months ago

The employees are professional and friendly. They nice selection of vehicles onsite plus they are willing to ship in the vehicle you want if it’s not here. My only issue is that they can only do a limited amount of repairs here in Watertown.

kenney andrews3 months ago

For maintenance repairs, they are extremely good! My rear left side shock went through the control arm. They quoted for the inspection and repair for a good cost and they are fast and did the repair right. The tech mechanics their have top knowledge, where other shops I have expirenced in this area included well over 2 times the cost for repairs. Highly recommend

Michelle Gobina month ago

Best customer service hands down. Good people they care about their customers. Honest, reliable, compassionate you name it. I trust no one but Bob Johnson Volkswagen. Tom Avenengo there’s no word to describe his honesty and care.

Lisa Obriena month ago

Great people. Service staff very nice. My issue is this is the second time I’ve purchased a new vw and have to get a tech issue fixed. I get a new car so I don’t have to worry about car issues

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