Bob Mariano CJDR

I bought a 2026 Jeep Compass from this dealership and couldn’t be happier! From start to finish, the entire experience was smooth and stress-free. The staff was professional, knowledgeable, and truly compassionate to my needs. A big shout-out to Nate, Buddy, and Adam for going above and beyond to make this such a great car-buying experience. I highly recommend this dealership to anyone looking for a great value and outstanding service!

I went in looking for a new truck today. I was greeted by Salesman named buddy And a sales manager named Adam. Both very pleasant to deal with wasn’t sure what I was looking for in a new truck and buddy helped narrow it down and showed me all the great features. Adam was able to work with my budget and make everything work 10 out of 10 would recommend.

TRASH TRASH TRASH!!!! I’ve used Bonneville for 4 years and tried this place one time because of convenience, BIGGEST MISTAKE I EVER MADE. The service winded up costing me more than I ever imagined. LEFT US STRANDED COST US ADDITIONAL EXPENSES AND WAS THE. TOLD by the “manager” WE NEED TO HAVE HONEY IN OUR MOUTHS!!! I called Cassidy at 10am before the vehicle was dropped off for a 4pm oil change, explaining 2 very important details 1- we will need the car back washed 2- need to pick up the vehicle after 6pm. She says “no problem,” somewhere after dropping off the vehicle the advisor got switched to ISAAC who “claims” he knows none of this information. He called me about additional filters needing to be replaced and I said go ahead, said they are backed up and CANNOT WASH THE VEHICLE. I never heard anything back and needed to be in Connecticut first thing the next day. Called in after 6pm BEFORE HEADING THERE to pick up the vehicle and no one knew anything so we were not able to get the vehicle. Left a msg for the manager to called me first thing, who NEVER DID. I called him and all he can do is DEFEND DEFEND DEFEND, with zero apologies, then tells me “you get more with honey than you do with wine.” BRAVO!!! Great customer service from the manager so I should not expect any better from the employees? Needless to say, I will never do business with them again as well a Complaint to be filed with JEEP. And don’t even bother to respond to the comment saying that you’re sorry, since I gave you the Opportunity to fix this. We’ll see how many more customers will call you with honey in their mouths…….:( Forgive my ignorance for thinking customer service/employees should have honey in their mouths instead of customer who is spending their money. BACKWARDS PEOPLE FOR SURE!!! Maybe you think customers don’t have choices but we do….. and I choose to drive further away for better service with honey in their mouths. You will NEVER GET ANOTHER DIME FROM ME AS A CUSTOMER AGAIN!!!!

The service did take a long time... couple months for warranty approvals, getting parts, scheduling, etc. And that communication could be improved. But in the end, with my lifetime warranty, for only $100, replaced both drive shafts, front shocks, a front axle, and fixed major gasket and pan leaks!! They were very professional and polite as well as honest and straightforward with warranty work. Far better experience than Bonneville (my local dealership). Definitely worth driving out of my way to go to Mariano's.

I recently had the pleasure of working with Gordy while purchasing my new car, and I couldn’t be more satisfied with the experience. From start to finish, he was incredibly knowledgeable, patient, and attentive to my needs. Gordy took the time to thoroughly explain and answered every question I had without any pressure. What stood out most was his genuine commitment to ensuring I found the right car that fit both my lifestyle and budget. With the assistance of Ben and Morgan, the entire process was smooth, transparent, and enjoyable thanks to their professionalism and friendly demeanor. I highly recommend Gordy to anyone looking for a hassle-free car buying experience with someone who truly cares about their customers.