Bomnin Cadillac Homestead

Angel is literally one of the best salesman in luxury cars I have ever stumbled across. I can’t begin to explain how many things he did to make our transaction near perfect.. even now a week later still taking so much time to help me. I am so blessed by him! A true Angel in the car business. Thanks for hiring him Bomnin, you have a star salesperson on your hands.

Very disappointing experience with this service department, specifically with Service Advisor Guy Evan and Service Director John Silvera. I dropped my Cadillac off at 8 AM and was given a rental car costing me $75 per day out of pocket. Throughout the day, I left multiple voicemails for Guy Evan but received zero return calls, updates, or communication of any kind. Guy Evan never followed up, never provided status updates, and left my paperwork sitting without anyone actively working on my vehicle. When I arrived in person, I was told Guy Evan had already left for the day and nothing had been done on my car. Service Director John Silvera then became involved, and the interaction was very rude and condescending from the start. John Silvera informed me the needed part wasn’t even available and there had been no progress on the repair. Due to the lack of communication from Guy Evan and the handling of the situation by John Silvera, I decided to take my vehicle elsewhere since I do not live locally and could not continue paying for a rental with no progress being made. To make matters worse, when I attempted to return the rental, I was told to “figure it out,” leaving me without clear instructions and forcing me to return the rental off-site and pay for an Uber back. Overall, both Guy Evan and John Silvera demonstrated a lack of communication, accountability, and basic customer service. I would not recommend this service department based on my experience.

I brought my vehicle to Bomnin Chevrolet Homestead in December 2024 for seat repairs only. What should have been a simple fix turned into almost a full year, and even after all that time, the seats are still not fixed. When I finally picked up my car on November 24, 2025, it immediately showed an airbag failure warning and was driving abnormally. Instead of diagnosing the issue, my advisor Jason dismissed my concerns and simply wiped the code. Within a week, my car developed multiple new problems: • Rear camera malfunction • Gear light going in and out • Horn going in and out • Console glitching (preventing the use of my heater during cold weather) • Engine light and leveling system warnings • The vehicle shutting off while driving Despite all of this, I was repeatedly told my car was “safe to drive,” which is unacceptable and dangerous. The customer service was just as disappointing. During the holidays, Service Manager John Silvera told me there were no loaners available but promised to help after the holidays and advised me to return around January 5th. On January 5th, I confirmed they had loaners — they had just received a whole fleet that only needed tags — so I scheduled my drop‑off for January 7th as instructed. When I arrived on the 7th, I was suddenly told there were no loaners. John said he would personally call me when they became available. After days of calling with no response from him or my advisor, I went in person. That’s when he changed his story, told me I “wasn’t a priority,” and said the loaners they had were being reserved for customers with brand‑new Escalades or purchases made from them. He also stated I would need to pay for the loaner in the event that a loaner became “available” despite previously assuring me he would help. This entire experience showed no accountability, no communication, no respect for my time, and no concern for my safety — all while the dealership advertises being “Committed to Excellence.” I truly hope Upper management and GM/Cadillac Corporate take this seriously. No customer should ever have to go through this.

I took a 40-minute drive to the dealership, Chevrolet Bonin. The salesperson, Víctor Peñate, attended me. I explained I wanted to buy a Cadillac Escalade and trade in a vehicle of the same brand and model, though I didn’t have it with me at that moment. I wanted to review numbers and models before bringing the car back. However, Víctor told me that without the trade-in present, he couldn’t help me and said it would all be a waste of time. So, after a long trip, I felt dismissed and disregarded. I do not recommend Chevrolet Bonin due to poor service. It’s far too far to go just to not even be shown a car.

I had a very disappointing experience with Bomnin Cadillac Homestead. The prices advertised online are misleading and not honored in person. Before visiting on Saturday, I called multiple times to confirm pricing and details. The representative I spoke with provided information that turned out to be inaccurate. When I arrived at the dealership, the pricing was completely different from what was advertised online and what I was told over the phone. After further negotiations, we returned again on Monday. At that point, Chantal and Sales Manager Pablo Quinones had agreed to a specific out-the-door price over the phone. Once we arrived in person, that agreed-upon price suddenly changed again. Sales Manager Pablo Quinones was extremely unprofessional and dismissive. His attitude showed a lack of respect for customers, and instead of being transparent, the dealership continued to play pricing games. This process wasted a significant amount of my time and was incredibly frustrating. This dealership does not operate honestly, and the customer service was the worst I have experienced while car shopping. I strongly caution other customers to be very careful—do not rely on the online pricing or verbal agreements. I will be filing formal complaints with Cadillac Corporate and Bomnin Support.