Boucher Hyundai of Waukesha

Very nice and welcoming, My sales person Victor was very nice and wanting to help in any way he could. His manors were very welcoming for a young man. As well as the financing young man named Niko he made sure I was at a price I wanted. I for sure would come back In need of a vehicle. Ronda Zarate

Good service. No complaints. Couple strange things though. They have a camera trained on their techs. And the shop is open to the customer area... Do they not trust their mechanics? They're professionals give em space to work. Like, that kind of sucks. I know i would not want a camera recording me throughout the work day. Especially in a technical role where composure isnt top of mind. Idk. Maybe they dont care but just found it strange.

I recently visited Boucher Hyundai of Waukesha to trade in my 2023 Palisade for a 2026 model. Having had an excellent experience at the Janesville Boucher location previously, I expected the same level of professionalism. Instead, I faced a stressful, four-hour process that felt designed to exhaust me into a deal. The Experience: Intentional Delays: I arrived at 4:40 PM with my wife and baby after calling ahead to ensure a fast-track process. Despite this, every communication cycle between the salesperson and the finance team took 15+ minutes, stretching the process unnecessarily. Low-Ball Trade Offer: They initially offered $28k for my trade-in, well below market. It took persistent haggling and showing a $34,500 Carvana offer to get them to a fair number. Financing Obstacles: I came with a pre-approval from my credit union, which I explicitly stated. The dealership spent hours trying to run my credit elsewhere. At 7:00 PM, they claimed my credit union was "closed" and I couldn’t use my own financing unless I returned the next day. Bad-Faith Positioning: Knowing I live over an hour away in Janesville and that we were under an active tornado watch, suggesting I "come back tomorrow" felt like a tactic to force me into their internal financing just to get my family home safely. I ultimately took their lender's rate just to end the ordeal and drive my family home in hazardous weather. While the 2026 Palisade is excellent, the buying experience was the exact opposite of the "Boucher way" I had previously experienced. If you value transparency and your time, I’d recommend sticking to the Janesville location instead.

I had a wonderful experience purchasing my vehicle here. This was my first time buying a car on my own, so I was nervous about the process. I worked with Peter in sales and Niko in finance. They both went above and beyond for me. The purchase went as smooth as possible, which was a relief for me! They were both attentive and knowledgeable. If you're looking for a great team to work with when purchasing your next car, come here!

A Masterclass in Modern Car Buying! I recently purchased a new Hyundai IONIQ 9 from Boucher Hyundai of Waukesha, and I cannot say enough good things about the entire experience. From start to finish, this was hands-down the most pleasant, quick, and painless vehicle purchase I’ve ever made. Our sales representative was absolutely outstanding. From the very first moment I called to inquire about the IONIQ 9 all the way until we drove off the lot, he was attentive, knowledgeable, and professional. The dealership itself is incredibly impressive—large, pristine, and boasting a modern, high-quality appearance that sets a fantastic first impression. But as a lifelong Information Technology professional, what impressed me the most was their seamless integration of technology throughout the entire process, especially in the finance department. The financing experience was brilliant. I absolutely loved the use of iPads and the flawless e-signing process—no flipping through endless pages of physical contracts or tedious paperwork. The Finance Manager did a phenomenal job explaining every detail, and I never once had to pick up a pen. The absolute icing on the cake was when the process was complete: instead of handing us a massive, clunky folder stuffed with paper, the Finance Manager handed us a sleek flash drive containing all of our documentation. For a tech guy, that was a massive win. Boucher Hyundai has completely disrupted the old, painstaking, "all-day" car-buying stereotype. They have absolutely made a lifelong Boucher Auto Group customer out of us. Oh, and by the way—we are completely in love with the new IONIQ 9! Highly, highly recommend this team!